general manager of food service resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Experienced General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Over 30 years of progressive leadership experience.

  • Supervised team of over 250 staff members and a management team of 20. Running one of the most successful Restaurants in the company with multiple years of sales increases over 10% 3 years in a row. Was opening General Manager for over 15 Restaurant openings in and out of state.
  • Staff Scheduling
  • Guest Relations
  • Staffing and Sales Reporting
  • Employee Performance Evaluations
  • Delegating Assignments and Tasks
  • Safety and Sanitation Standards
  • Anticipating Problems
  • Hiring Standards
  • Disciplinary Action
  • Hiring Procedures
  • Labor and Food Cost Control
  • Budget Administration
  • Standard Operating Procedures Maintenance
  • Restaurant Operation
  • P&L Responsibility
  • Waste Reduction
Work History
Owner/Operator, 08/2014 to 10/2019
Lineage Logistics, , Lemont, IL
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Remained up-to-date on current trends and attended industry trade shows and Jessicaets to view and order inventory.
  • Founded and managed Pet Food and supplies business, growing revenue.
General Manager, 08/2018 to 07/2021
All Paws Pantry, , Romeoville, IL
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives.
Supervisor/General Manager , 09/1994 to 08/2014
Portillo's Restaurant Group, , Oakbrook Terrace, IL
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Performed annual evaluations and reviews for large staff of employees.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Directed staff and managed annual capital budget.
Associate Of General Studies: General Studies, Expected in 09/1988 to Hubbard - Chicago, IL,

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Resume Overview

School Attended

  • Hubbard

Job Titles Held:

  • Owner/Operator
  • General Manager
  • Supervisor/General Manager


  • Associate Of General Studies

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