General Manager/ Multi Unit Manager Resume Example
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GENERAL MANAGER/ MULTI UNIT MANAGER
Summary
General Manager with over 4 years experience in management. Management skills ranging anywhere from hiring, training, inventory, weekly paperwork, exceptional customer service, money management, product ordering, customer resolution, labor cost reduction and marketing and sales increase. Ability to oversee employees and manage while ensuring timely completion of project deadlines all while remaining on or under budget. Child and youth worker
Experience
05/2012 to 05/2016
General Manager/ Multi Unit ManagerFort Worth , TX
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate food and supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Purchased adequate quantities of necessary restaurant items including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reduced labor costs while maintaining excellent service and profit levels.
- Managed employees anywhere from 5-45 depending on location.
- Trained employees to become managers in our manager in training program.
- Making weekly schedules to adhere to labor allowances within the company.
- Complete daily and weekly paperwork; including weekly inventory and product ordering within our allowed food cost.
- Making daily deposits to the bank and cash control over change funds and ensuring no shortages or overages.
09/2007 to 07/2010
Customer Service Representative Lead| TeletechCity , STATE
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Conducted performance reviews for all customer service representatives to reduce resolution time and improve customer satisfaction rates.
- Provided incentive to increase productivity by offering employees awards for best customer service.
- Defused volatile customer situations calmly and courteously.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Addressed and resolved customer product complaints empathetically and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Solved unresolved customer issues.
- Maintained up-to-date knowledge of product and service changes.
- Updated customer orders from start to finish in an accurate and timely manner.
- Met or exceeded service and quality standards every review period.
09/2006 to 08/2007
Housekeeper SupervisorHoward Johnson － City , STATE
- Perform or assist with cleaning duties as necessary.
- Plan and prepare employee work schedules.
- Investigate complaints about service and equipment, and take corrective action.
- Maintained required records of work hours, budgets, payrolls and other information.
- Instruct staff in work policies, procedures and the use of maintenance equipment.
- Inventory stock to ensure that supplies and equipment are available in adequate amounts.
- Select and order or purchase new equipment, supplies or furnishings.
- Screen job applicants and hire new employees.
- Evaluate employee performance and recommend personnel actions such as promotions, transfers and dismissal.
- Cleaning of rooms, banquet halls and main lobby areas.
- Cleaned and managed tasks pertaining to laundry and linens.
04/2004 to 03/2006
Customer Service Representative/ Sales AgentCity , STATE
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Met or exceeded service and quality standards every review period.
- Gathered and verified all customer information for tracking purposes.
- Referred unresolved customer grievances to designated departments for further investigation.
- Documented all customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve problems.
- Processed money orders and cash payments rapidly and accurately.
- Placed special merchandise orders for customers.
- Answered customer questions about product availability and shipment times.
- Accurately logged all daily shipping and receiving orders.
Education
2005
GEDEcole Secondaire Theriault
2006
Northern College
Skills
advertising Sales, billing, Budget Development, budgets, interpersonal communication, Conflict resolution, customer satisfaction, customer service, databases, Staff training, funds, Inventory, Inventory control, laundry, team building, managing, marketing plans, Marketing, money, payroll, performance reviews, personnel, policies, profit, quality, receiving, record keeping, selling, sales, scheduling, shipping
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Resume Overview
School Attended
- Ecole Secondaire Theriault
- Northern College
Job Titles Held:
- General Manager/ Multi Unit Manager
- Customer Service Representative Lead| Teletech
- Housekeeper Supervisor
- Customer Service Representative/ Sales Agent
Degrees
- GED
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