close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • General Manager/ Multi Unit Manager
Please provide a type of job or location to search!
SEARCH

General Manager/ Multi Unit Manager Resume Example

Love this resume?Build Your Own Now
GENERAL MANAGER/ MULTI UNIT MANAGER
Summary
General Manager with over 4 years experience in management. Management skills ranging anywhere from hiring, training, inventory, weekly paperwork, exceptional customer service, money management, product ordering, customer resolution, labor cost reduction and marketing and sales increase. Ability to oversee employees and manage while ensuring timely completion of project deadlines all while remaining on or under budget. Child and youth worker
Experience
05/2012 to 05/2016
General Manager/ Multi Unit ManagerFort Worth , TX
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate food and supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Purchased adequate quantities of necessary restaurant items including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Reduced labor costs while maintaining excellent service and profit levels.
  • Managed employees anywhere from 5-45 depending on location.
  • Trained employees to become managers in our manager in training program.
  • Making weekly schedules to adhere to labor allowances within the company.
  • Complete daily and weekly paperwork; including weekly inventory and product ordering within our allowed food cost.
  • Making daily deposits to the bank and cash control over change funds and ensuring no shortages or overages.
09/2007 to 07/2010
Customer Service Representative Lead| TeletechCity , STATE
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Conducted performance reviews for all customer service representatives to reduce resolution time and improve customer satisfaction rates.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Solved unresolved customer issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Met or exceeded service and quality standards every review period.
09/2006 to 08/2007
Housekeeper SupervisorHoward Johnson - City , STATE
  • Perform or assist with cleaning duties as necessary.
  • Plan and prepare employee work schedules.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintained required records of work hours, budgets, payrolls and other information.
  • Instruct staff in work policies, procedures and the use of maintenance equipment.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies or furnishings.
  • Screen job applicants and hire new employees.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers and dismissal.
  • Cleaning of rooms, banquet halls and main lobby areas.
  • Cleaned and managed tasks pertaining to laundry and linens.
04/2004 to 03/2006
Customer Service Representative/ Sales AgentCity , STATE
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Met or exceeded service and quality standards every review period.
  • Gathered and verified all customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Processed money orders and cash payments rapidly and accurately.
  • Placed special merchandise orders for customers.
  • Answered customer questions about product availability and shipment times.
  • Accurately logged all daily shipping and receiving orders.
Education
2005
GEDEcole Secondaire Theriault
2006
Northern College
Skills
advertising Sales, billing, Budget Development, budgets, interpersonal communication, Conflict resolution, customer satisfaction, customer service, databases, Staff training, funds, Inventory, Inventory control, laundry, team building, managing, marketing plans, Marketing, money, payroll, performance reviews, personnel, policies, profit, quality, receiving, record keeping, selling, sales, scheduling, shipping
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

66Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Ecole Secondaire Theriault
  • Northern College

Job Titles Held:

  • General Manager/ Multi Unit Manager
  • Customer Service Representative Lead| Teletech
  • Housekeeper Supervisor
  • Customer Service Representative/ Sales Agent

Degrees

  • GED

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Multi-Unit-General-Manager-resume-sample

Multi-Unit General Manager

Compass Group Usa Inc

Purchase , NY

Multi-Unit-General-Manager-resume-sample

Multi-Unit General Manager

Two Men And A Truck

Memphis , TN

Multi-Unit-General-Manager-resume-sample

Multi-Unit General Manager

Two Men And A Truck

Hopkins , MN

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.