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general manager licensee resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Staff Training
  • Budget Allocation
  • Verbal and Written Communication
  • Sales Expertise
  • P&L Management
  • Succession Planning
  • Customer Retention
  • Training and Coaching
  • Budget Analysis
  • Account Management
  • Business Administration
  • Salary Structure/Compensation Analysis
  • Customer Relationship Management
  • Negotiation Skills
  • Deadline-Oriented
  • Staff Supervision
  • Staff Development
  • Business Development
  • Market Analysis
  • Customer Experiences
  • Leadership and Team Building
  • Service Quality Improvement
  • Risk Mitigation
  • Safety Protocol
  • Team Training and Development
  • Financial Document Control
  • Data Review
  • Cost Analysis and Savings
  • Administrative Skills
  • Policy/Program Development
  • Start-Ups and Acquisitions
  • Performance Analysis
  • Leader
  • Communication Skills
  • Departmental Operations Management
  • Branding
  • Budget Coordination
  • Project Management
  • Recruiting and Hiring
  • Risk Management
  • Vision
  • Budget Administration
  • Contract Negotiations
  • Team Building
Experience
10/2016 to Current
General Manager/Licensee Mtm, Inc. Bend, OR,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed service and sales strategies to improve retention and revenue.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
10/2017 to Current
General Manager Mtm, Inc. Baltimore Qa, MD,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
10/2017 to Current
General Manager Kingsley Lakeside Village City, STATE,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
10/2014 to 10/2016
General Manager/Licensee Real Estate Plus City, STATE,
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Maintained professional network of potential clients and business opportunities.
  • Created and maintained sales environment to support business objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Prospected for new business using databases and other strategies to generate sales.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
Education and Training
Expected in 05/1999 to to
Diploma: Business Management (Real Estate)
TAFE - Perth,
GPA:
Expected in 11/1996 to to
Year 12:
Lumen Christi College - Martin, WA,
GPA:

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Resume Overview

School Attended

  • TAFE
  • Lumen Christi College

Job Titles Held:

  • General Manager/Licensee
  • General Manager
  • General Manager
  • General Manager/Licensee

Degrees

  • Diploma
  • Year 12

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