general manager ird butler services mini bar resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Service-oriented Food and Beverage General Manager focused on delivering exceptional customer experiences to a consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Customer satisfaction
Food safety
Inventory
New business development
Policies
Profit and loss
Purchasing
Recruiting
Scheduling
Strategic
Sales team development
Supervision and training
Experience
General Manager IRD/Butler Services/Mini Bar , 12/2017 - 05/2020 Station Casinos-Palms Hotel And Casino – City, STATE,
Recruited and Directed highly performing management teams by ensuring accountability to business strategies.
Managed 3 Food and Beverage managers with schedules, labor reviews, inventory, Hiring , training, disciplinary actions.
Promoted a hospitality culture and assisted in the direct implementation of Signature brands and hospitality strategies.
Successfully executed Food and beverage service for all concert series.
Assisted in Company growth in food and Beverage through guest experience and events through strategic partnerships , and new business development.
Elevated the brand quality levels through performance, standards of service and guest experience by ownership and accountability.
Managed restaurants Profit and loss , analyzing the key contributors, or accomplish financial targets.
Coordinate and assist in selection, purchasing , storage inventory, maintenance and usage of all supplies and equipment within the brand.
Assisted Food and Beverage director with monthly financial reviews
Works closely with Local and Governmental organizations in maintaining the highest standards of health, sanitation and cleanliness.
Managed / Kitchen and bar audits of Food and Beverage areas to remain in compliance with health departments regulations: Ensured food safety, HAACP standards and policies were maintained.
Managed daily check books and cost of sales.
Responsible for sequence of service, Uniforms, Music programming and ambiance of all outlets.
Delivered day-to-day consistency and set and maintained highest food quality and service standards.
Maximized revenue and profits through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Catering Manager/ Starbucks GM, 01/2013 - 12/2017 Sante Fe Station – City, STATE,
Responsible for Company growth in Food and Beverage, guest experience and events and catering achieved.
Worked with chefs to prepare custom menus, including meals and beverages.
Gathered customer requirements and worked with catering team in implementing specifications.
Priced and ordered food products, kitchen equipment and food service supplies.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Grew sales of catering services by 200% through strategic marketing and promotions.
Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
Analyzed market trends and competitor deals for attractive proposal preparation.
Encouraged, trained and disciplined employees to maximize performance.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
General Manager IRD/Mini Bar/ Starbucks, 01/2008 - 12/2013 Green Valley Ranch Hotel And Casino – City, STATE,
Managed staff by recruiting, selecting, hiring, orienting, training, assigning , scheduling , evaluating , supervising performance and carrying out disciplinary action as needed.
Maximized food and beverage sales by identifying and targeting sales opportunities through working with marketing including promotions and special events.
Maintained customer satisfaction and employee productivity by handling customer inquires, concerns, or comments and providing solutions: acquiring feedback from customers and coworkers in order to ensure satisfaction and /or implement service improvement ideas: developing new concepts to ensure customer satisfaction and repeat business.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Encouraged, trained and disciplined employees to maximize performance.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Managed scheduling for 100 + employees to ensure optimal productivity.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
GM IRD/Cafe/Buffet/ Starbucks/Gift Shop Manager, 01/2004 - 12/2008 Palace Station Hotel And Casino – City, STATE,
Resolved guest questions, concerns and problems and referred complex issues to management team.
Created schedules for Front of house staff and conducted training on daily operations.
Managed hiring, mentoring, advancement and promotion of staff through hands on involvement.
Created positive culture to drive employee engagement and satisfaction.
Planned and executed all operations against forecasted daily business volume.
Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
Adhered to all federal, state and local sanitary, safety and health standards to minimize cross-contamination.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Scheduled over 100 + employees by assigning shifts.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Ran #1 Gift Shop in the entire company
Education and Training
High School Diploma: , Expected in 06/1975 - Madonna High School - Niagra Falls, NY, GPA: Status -
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