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General Manager in Training Resume Example

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GENERAL MANAGER IN TRAINING
Summary

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Skills
  • Sound judgment
  • Recruiting and hiring
  • Supervision and training
  • Customer retention
  • Financial administration
  • Schedule management
  • Cross-functional team management
  • Employee development
  • Profit and loss accountability
  • Performance improvements
  • Compensation/benefits administration
  • Purchasing and planning
  • Relationship building
  • People skills
  • Policy/program development
  • Organization
  • Basic math
  • Working collaboratively
  • Team building
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Customer service
  • Problem resolution
  • Project planning
Experience
Company Name | City, StateGeneral Manager in Training01/2019 - Current
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Elevated resource allocation, accurately controlling expenses.
  • Engaged professionally with District Management and customers to build rapport and nurture relationships.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using training materials such as PowerPoint presentations and hands on training.
  • Supervised performance of 10 plus workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Met operational objectives by establishing qualified staff, promoting adherence to Zaxby's regulations and providing outstanding customer service.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Directed all day-to-day operations of fast food facility to provide safe and enjoyable guest experience.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Trained, managed and motivated employees to promote professional skill development.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Lead team of 10 plus employees in all operations including sales, service, parts and office functions.
  • Improved crew development process by mentoring and onboarding more than 10 employees.
  • Implemented effective customer service surveys to encourage feedback.
Company Name | City, StateAssistant Store Manager of Operations04/2018 - 01/2019
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Scheduled staff to assign employee shifts to meet departmental and business needs.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Coached and developed store associates through formal and informal interactions.
Company Name | City, StateAssistant Store Manager12/2014 - 02/2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Education and Training
Oklahoma City Community College | City, StateSome College (No Degree) in Business
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Resume Overview

School Attended

  • Oklahoma City Community College

Job Titles Held:

  • General Manager in Training
  • Assistant Store Manager of Operations
  • Assistant Store Manager

Degrees

  • Some College (No Degree) in Business

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