Full service restaurant and bar industry specialist with over 13 years experience in at every level of the bar and hospitality industry. With excellent communication skills, I am driven, ambitious and dedicated to helping maximize the flow of the workplace and optimizing day-to-day activities in a fast paced environment.
Skills
Recruiting and hiring
Schedule management
Profit and loss accountability
Performance improvements
Supervision and training
Employee development
Relationship building
Leadership
Team management
Social media management
Event coordination
Customer service
Decision-making
Working collaboratively
People skills
Experience
08/2020 to 01/2021
General Manager in TrainingCke Restaurants – Mount Juliet, TN,
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Scheduled and directed staff in daily work assignments to maximize productivity.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Solidified relationships with partners, venues and industry professionals, effectively building strong network of resources for future event planning.
Answered event-related queries posed by existing and prospective customers.
Identified appropriate venues for parties and other events and assessed needs for equipment, seating and security.
Engaged with individuals of all ages and backgrounds to deliver details and promote awareness for bar and fraternity events.
Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
12/2012 to 01/2018
General ManagerDepartment Of Defense – Chesapeake, VA,
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Priced and ordered food products, kitchen equipment and food service supplies.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
08/2009 to 12/2012
ManagerMomma Goldberg's Deli – City, STATE,
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Interacted with customers to gauge responsiveness to hospitality and menus.
Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Education and Training
Expected in 05/2018
Bachelor of Arts: Public Relations Belhaven University - Jackson, MS GPA:
Expected in
: Hospitality Administration And Management University Of Alabama - Tuscaloosa, AL, GPA:
Completed coursework in Hospitality Management, Business, and Marketing.
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