General Manager in Training Resume Example
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GENERAL MANAGER IN TRAINING
Professional Summary
Detail-oriented Manager with 20 + years of experience. Expert in Retail operational protocols with proven history of leading shifts with excellent guidance and employee leadership. Specializing in training, organizing and committed to customer retention. Would love to see how we can achieve our goals working together!
Work History
Landry's - General Manager in TrainingMiami , FL08/2019 - 01/2020
- Help develop financial operational plans/budgets and monitor their performance to achieve center's financial goals
- Review and control labor costs and other expenses
- Manage day-to-day operations of center, scheduling, planning, and organizing and communicating effectively with team
- Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and company operating standards; supervise direct reports which may include: Facility Manager, Operations Manager, Event Manager, and Lead Supervisors
- Manage multiple departments efficiently and conduct regular meetings with management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust action plan accordingly
- Help keep morale high for team and address any center-level HR or loss prevention issues as arise
- Achieve and maintain overall guest service goals; ensure that customer complaints are resolved quickly and that guests are completely satisfied
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate remodeling
- Monitored over 20 employees' day-to-day activities and made plans to rectify issues resulting in long term employees
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Boosted tractability by creating organizational systems for contracts, leagues, and bowlers
Iron Mountain Incorporated - Operations SupervisorEast Peoria , IL12/2014 - 08/2019
- Be champion for guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints
- Continually hone operational execution; schedule-staffing levels to meet center's needs and maximize guest experience
- Capitalize on all business opportunities in market area by executing marketing strategies to drive sales (leagues, open play bowling, arcade, etc.)
- Develop and maintain good relationship with league bowlers and officers to help grow league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with leagues
- Recruit, hire, train, and schedule talented team of hourly center staff
- Lead team and influence them through effective motivation
- Leverage individual strengths of team members to ensure guest satisfaction and maximize center productivity delegate
- Oversee management and growth of center's Food & Beverage program; provide ongoing training and supervision of center's daily F&B operations to ensure corporate initiatives and standards are executed consistently
- Direct delivery of all products and services to guests, ensuring quality standards are consistently met
- Manage multiple stages of food delivery including receiving and storage, preparation, display, service, overall experience, and cleanliness
- Develop and monitor quality standards for food service, cleanliness, and sanitation
- Takes appropriate action to ensure standards are achieved
- Assist in internal and external research of products, services, and trends related to food service operations and make applicable recommendations Review current and new products, and make recommendations to maximize revenue and cost controls by utilizing culinary technicians, vendor representative, and other available data
- Assist Marketing Department in development and execution of marketing plan(s) for bowling/food programs and plans including advertising, promotions, special events
- Work with staff of other departments as necessary to achieve integrated objectives
- Other related duties as assigned
Rod Martin's Complete Basement Systems - General ManagerDenver , CO10/2008 - 10/2013
- Follow all federal, state, and local laws
- Build brand loyalty
- Recruit customer-focused team members
- Maintain adequate staffing levels according to projected sales
- Train team members to exceed customer expectations
- Build an atmosphere of teamwork, energy, and fun
- Manage profit goals
- Ensure food, labor and other controllable costs stay within budget
- Correct deviations by using the PROFIT System
- Manage the company's assets by keeping the restaurant clean
- Equip restaurant and maintain all equipment
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items
- Set schedules for 20 staff by planning and designating shifts and hours
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Investigated and integrated enhanced service and team management strategies to boost business profits
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Coordinated and organized all restaurant inventory
- Hired and managed all kitchen staff
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Oversaw food preparation and monitored safety protocols
- Motivated staff to perform at peak efficiency and quality
Additional Information
- Personal and professional references available upon request
Skills
- Servsafe Proctor/ Instructor
- Administrative duties, Receiving
- Budgets, Recruitment
- Handle cash, Sales
- Cooking, Supervision
- Special events
- Financial
- First Aid
- Hiring
- HR
- Instructor
- Inventory
- Loss prevention
- Marketing
- Microsoft Office products
- Performance management
- Policies
- Profit
- Quality
- Employee reviews
- Time management
- Customer retention
- Teamwork / Collaboration
Education
1987JB Conant High SchoolHigh School Diploma
Certifications
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Resume Overview
School Attended
- JB Conant High School
Job Titles Held:
- General Manager in Training
- Operations Supervisor
- General Manager
Degrees
- High School Diploma
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