LiveCareer-Resume

general manager hotel resume example with 15+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

General Hotel Management

Highly motivated hands on energetic General Manager focused on promoting guest satisfaction through exceptional service. While maintaining outstanding hotel accommodations. Provided highly effective leadership while managing all areas of operations.


Highlights
  • Hospitality expertise
  • Exceptional customer service
  • Sales experience
  • Staff motivation and training
  • Front desk training
  • Staff management
  • Marketing and advertising
  • Superb interpersonal skills
  • Sales reports and correspondence
  • Conflict resolution
  • Reliable
  • Relationship-building
Experience
2009 to Current General Manager, Hotel Kimpton Hotels | Goleta, CA,

Managed Hotel

Managed front desk, reservations, guest relations, bookkeeping,

housekeeping, maintenance, security, scheduling activities, staff, tours and more. Ensured all human resource responsibilities are met related to performance evaluations, hiring, firing, pay, and payroll. while controlling costs.

All sales/marketing. Delivered training on how to thrive on high stress, high effort and be truly supportive of staff and guests. Went through a renovation and converted from Holiday Inn Express to Comfort Inn.


07/2005 to 2009 Sales Manager and AGM Hampton Inn & Suites | City, STATE,

Helped opened hotel in 2005. As sales manager made sales calls to area businesses and negotiated corporate rates. Soon became a thriving property. Provided excellent customer service while training and supervising the front of the house. Was promoted from here with the same company to General Manager at their Holiday Inn Express.

Education
Expected in to to High School Diploma | General Studies. MS Delta Community , Forehead, MS GPA:

I took business and computer classes.

Certification For Sales manager, Hampton Inn

Certification for General Manager for Holiday Inn Express and Comfort Inn. Along with numerous training classes.

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Resume Overview

School Attended

  • MS Delta Community

Job Titles Held:

  • General Manager, Hotel
  • Sales Manager and AGM

Degrees

  • High School Diploma

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