General Hotel Management
Highly motivated hands on energetic General Manager focused on promoting guest satisfaction through exceptional service. While maintaining outstanding hotel accommodations. Provided highly effective leadership while managing all areas of operations.
Managed front desk, reservations, guest relations, bookkeeping,
housekeeping, maintenance, security, scheduling activities, staff, tours and more. Ensured all human resource responsibilities are met related to performance evaluations, hiring, firing, pay, and payroll. while controlling costs.
All sales/marketing. Delivered training on how to thrive on high stress, high effort and be truly supportive of staff and guests. Went through a renovation and converted from Holiday Inn Express to Comfort Inn.
Helped opened hotel in 2005. As sales manager made sales calls to area businesses and negotiated corporate rates. Soon became a thriving property. Provided excellent customer service while training and supervising the front of the house. Was promoted from here with the same company to General Manager at their Holiday Inn Express.
I took business and computer classes.
Certification For Sales manager, Hampton Inn
Certification for General Manager for Holiday Inn Express and Comfort Inn. Along with numerous training classes.
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