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General Manager/Head Mixologist Resume Example

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GENERAL MANAGER/HEAD MIXOLOGIST
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.

Skills
  • General anesthesia administration
  • General ledger maintenance
  • General anesthesia care
  • Generally Accepted Accounting Principles (GAAP)
  • Issue and conflict resolution
  • Staff development
  • Project management
  • MS Office
  • Communications
  • Team building
  • Team management
  • Customer service
  • Relationship development
  • Strong leadership
  • Time management and prioritization
  • Verbal and written communication
  • Scheduling and calendar management
  • Data entry
  • Report writing
  • Staffing assignments
  • Superb active listening abilities
  • Loss prevention
Experience
Company Name | City, StateGeneral Manager/Head Mixologist01/2018 - 01/2019
  • Consistently complied with company policies and government regulations
  • Oversaw staff through training, scheduling, conflict resolution, hiring/termination
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Designed sales and service strategies to improve revenue and retention.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using motivation and reward.
Company Name | City, StateBartender01/2016 - 01/2018
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Company Name | City, StateSales Associate/Supervisor in Training04/2014 - 08/2015
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collaborated with fellow sales team members to achieve group targets, motivated coworkers leading to improvement of email capture reports
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built positive and productive customer connections to drive consistent sales.
  • Cross-sold additional products and services to purchasing customers.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Company Name | City, StateServer11/2013 - 04/2015
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists by emptying trash, and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Processed customers' payments and provided receipts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education and Training
Independence University | City, StateBusiness Administration And ManagementExpected in 08/2022
Maryland Board of Education | City, StateGED11/2013
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Resume Overview

School Attended

  • Independence University
  • Maryland Board of Education

Job Titles Held:

  • General Manager/Head Mixologist
  • Bartender
  • Sales Associate/Supervisor in Training
  • Server

Degrees

  • Business Administration And Management
    GED

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