General Manager Head Bartender Lead Server Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Increased 5% annually by creating and implementing marketing plans, menus, specials and promotions. Talented Bar Management professional versed in maximizing team performance and bar sales through top management skills and business acumen. Offering 10 years of experience in management roles with over 17 years in the service industry environments. Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Capable restaurant employee knowledgeable about bar operations practices and bringing natural leadership and top-notch planning abilities. Focused on profit maximization through improved cost controls and strategic promotions. Talents include building strong teams and training employees in customer service and sales.

  • Fun and energetic
  • Reliable
  • Trustworthy
  • Memorization and Presentation
  • Conflict and Complaint Resolution
  • Relationship Building
  • Able to Lift 30 Pounds
  • Team Leadership
  • Training and Development
  • Verbal and Written communication
  • Accounting & Budgeting
  • Strategic Planning
  • Proficient with POS systems
  • Excellent interpersonal and communication skills
  • Poised under pressure
Work History
General Manager/Head bartender/Lead Server, 03/2016 to 03/2017
Donkey Tails CantinaCity, STATE,
  • Increased sales each night by $2,000 on average and reduced cost of labor by 25% by implementing an employee schedule
  • Decreased waste by 30% by creating and following strict recipes and measurements for drinks.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Implemented quality control initiatives while creating house-made cocktails, juice, and preparations to reduce downtime and increase revenue.
  • Determined business needs by acquiring client feedback for process improvements.
  • Followed all safety requirements for alcohol service and maintained a network of available ride services for inebriated customers.
  • Motivated and disciplined employees and implemented a new mentoring program, which increased worker morale.
  • Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining accuracy.
  • Shrunk inventory costs through proactive evaluation and adjustment of vendor relationships.

·Increased sales significantly by upselling higher-end products to customers.

Assistant Manager /Lead Bartender, 12/2014 to 03/2016
The WoodshedCity, STATE,
  • Consistently educate current and new team members on spirits knowledge, as well as the history and execution of the redeveloping craft cocktail movement.
  • Maintain and provide accurate documentation of inventory, as well as documentation of popular items sold, in order to maintain and excel cost expectations while still providing items necessary in fulfilling guest requests.
  • Redevelopment of signature cocktails utilizing general specs while reducing cost, yet enhancing flavor profiles.
  • Implemented shift side work and closing procedures to maintain consistency and set each teammate for success.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Head Bartender /Assistant Manager, 01/2013 to 12/2014
Bout Time Pub 'N GrubCity, STATE,
  • Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.
  • Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.
  • Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
  • Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.
  • Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.
  • Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.
  • Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.
Associate of Arts: Business Management, Expected in 06/2023
American InterContinental University - Schaumburg, IL
GED: , Expected in 06/2007
ServSafe certified Excels at upselling S.M.A.R.T. certified Friendly and enthusiastic

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Resume Overview

School Attended
  • American InterContinental University
Job Titles Held:
  • General Manager/Head bartender/Lead Server
  • Assistant Manager /Lead Bartender
  • Head Bartender /Assistant Manager
  • Associate of Arts
  • GED

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