General Manager (GM) Resume Example
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GENERAL MANAGER (GM)
Professional Summary
Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Work History
Blueground - General Manager (GM)Miami , FL03/2016 - Current
- Maximized efficiency by coaching and mentoring mid-level managers and supervisors to prepare them for career growth.
- Past every quality inspection for both hotels for past 4 years.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Received superior customer service satisfaction scores for 12 consecutive quarters.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Oversaw inventory by orderingprecise quantities of stock and executing corrective actions to drive profitability.
- Designed modern employee recognition program which boosted productivity and improved morale.
B.F. Saul Company Hospitality - Front Office Manager/Assistant General ManagerFort Lauderdale , FL12/2014 - 03/2016
- Established and developed highly efficient and dependable front office team by delivering ongoing coaching and motivation and fostering career advancement.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Trained team members on new hotel services and products to support promotional efforts.
- Monitored front areas so that any questions could be responded to quickly and effectively.
Candlewood Suites - Operations ManagerCity , STATE11/2012 - 12/2014
- Front Office Operations training by I.H.G.
- (Atlanta, Ga) • Acted as the GM for 2 months and passed the Quality inspection without a housekeeper manager.
- Payroll.
- Weekly billing.
- Evaluated upcoming occupency to forecast expected resource needs.
- Educate, train and motivate hotel staff to achieve hotel revenue goals.
- Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel.
- Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members.
- Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups and other key guests.
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
- Communicate and enforce policies and procedures.
- Assist the General Manager in the development and communication of departmental strategies and goals.
- Monitor, observe and assist in evaluating team member performance.
- Review guest feedback and implement strategies for continuous improvement.
Hilton - Front office supervisorCity , STATE06/2008 - 09/2011
- Provided exemplary customer service • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner • Monitor lobby traffic and adjust staffing accordingly • handling the royal family booking • Taking reservations, on phone, through email and using internet-based booking program • Helping find support or headlining artists for tours • Booking regional and national tours • Signing performance contracts • Booking local dates • Getting all performances approved by management before confirming • Helping find new artists to sign • Negotiating financial compensation for all performances • Helping with promotions and marketing of tours or local shows.
Willing to relocate to:
Additional Information
- Need to relocate to Boston area for family reasons
Skills
- Office and staff streamlining
- Marketing
- Policy and procedure adherence
- Strategic planning and analysis
- Brand Management
- Guest experiences
- MS Office
- Budgets
- Team Bonding
- Relationship development
- Problem resolution
- Customer service
- Operational improvement
- First Aid/CPR
- Vendor interaction
Education
06/2008University of Toulouse II - Le MirailCityBachelor of Administrative Studies: Hospitality Administration And Management
2004Bir kacem Assabil High SchoolDiploma
Certifications
- Bilingual Arabic, English & french
- Opera PMS System Master.
- IHG Concerto (since it was introduced by IHG)
- 1 Month training at the Protocol School of London.
- CERTIFIED INTERNATIONAL ETIQUETTE AND PROTOCOL CONSULTANT.
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Resume Overview
School Attended
- University of Toulouse II - Le Mirail
- Bir kacem Assabil High School
Job Titles Held:
- General Manager (GM)
- Front Office Manager/Assistant General Manager
- Operations Manager
- Front office supervisor
Degrees
- Bachelor of Administrative Studies : Hospitality Administration And Management
Diploma
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