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General Manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Throughout my golf career my background has been with Troon Golf. Within Troon Golf I have been able to gain exceptional knowledge of both public and private properties. During my time with Troon I was a Superintendent at a Private Club in Show Low Arizona where I gained extensive knowledge in Winter protection including snow mold and winterizing of the irrigation system. At Torreon Golf Club I also gained knowledge of what was expected of me by the board members as well as owners. Most recently I took a career move within Troon to relocate to Bullhead City where. Once I arrived on property I saw a club that had amazing potential. I started out as a Superintendent and a year later I was promoted as the General Manager. In my first year with the Club we have added grass to our driving range floor, reconstructed our driving range tee box from a double tier to a single tier tee box, started our bunker renovation of all bunkers, as well as added a new pump house. Now into my second year with the Club as General Manger some highlights include increasing in revenue within each department. Restaurant has increased 99%, Golf 99%, Events 105%,and Pool&Spa 123%. Total revenue for the year through October 2022 was 5.1 Million compared to 3.2 Million the year prior.

Skills
  • Performance Monitoring and Evaluation
  • Records Organization and Management
  • Employee retention
  • Focus and Follow-Through
  • Department Oversight
  • Hiring and Onboarding
  • Human Resources Oversight
  • Business Leadership
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Sales Promotion
  • Sales Team Development
  • Motivational Leadership
  • Capital Expenditures Oversight
  • Customer Relations
  • Identify and Promote within
  • Local Government relations
  • Administering Payroll
Work History
11/2021 to Current
General Manager Patterson Companies Albuquerque, NM,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Increased revenue (January 2022-October2022) by 62% property wide.
  • Increased revenue from 3.2Million to 5.1Million year over year
  • Oversaw and introduced new revenue streams; Men's Salon, Concerts, Whiskey & Cigar Nights, and other social events.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented operational strategies and effectively built customer, Government, homeowner, golf members, and employee loyalty.
  • Oversee Golf Shop, Golf Maintenance, Full service Spa and Nail Salon, Men's Salon, Full service Restaurant, Banquet Hall, and Housekeeping department.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Introduced strategic plans to retain employees and employee turnaround.
  • Oversaw payroll of employees between 85-125.
11/2020 to 11/2021
Golf Course Superintendent Troon Golf, L.L.C. Leesburg, VA,
  • Improved aesthetics of the clubhouse grounds and wedding lawn.
  • oversaw and Installed new pump station for golf course.
  • Worked with HOA on common grounds to be improved and cleaned.
  • Oversaw and directed the construction of the driving range tee box and grow in on the driving range floor.
  • Managed purchasing of supplies such as chemicals and seed.
  • Recruited and trained solid team of grounds keepers, landscapers and golf specialists to manage all golf course needs.
  • Troubleshot and repaired issues with equipment.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Overseeded all fairways, tees, and greens as well event and wedding lawn.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
04/2019 to 11/2020
Golf Course Superintendent Troon Golf, L.L.C. Lynnwood, WA,
  • Managed purchasing of supplies such as chemicals and seed.
  • Recruited and trained solid team of grounds keepers, landscapers and golf specialists to manage all golf course needs.
  • Troubleshot and repaired issues with equipment.
  • Directed special projects such as winterization, tree removal and flower bed installations.
  • Oversaw safe handling of all hazardous materials used in grounds maintenance.
  • Oversaw over 32 employees to complete projects on-time and under budget with the golf course and HOA community.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
10/2019 to 04/2020
Superintendent Davaco Inc Canton, TX,
  • Supervised staff by checking work against project expectations.
  • Oversaw the transition to a new Superintendent.
  • Winterized course in preparation for winter.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Assisted in scheduling inspections for job sites and projects.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Implemented and oversaw completion of projects for the winter in preparation for summer.
  • Oversaw the inspection of golf course for winter damage disease.
Education
Expected in 2019
Bachelor of Science: Turf Science
University of Arizona - Tucson, AZ,
GPA:
Accomplishments

    Small Business of The Year 2022 Laughlin Chamber of Commerce


Certifications

Arizona Pesticide License

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Resume Overview

School Attended

  • University of Arizona

Job Titles Held:

  • General Manager
  • Golf Course Superintendent
  • Golf Course Superintendent
  • Superintendent

Degrees

  • Bachelor of Science

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