- www.LGmarina.com
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- Reviewed customer feedback.
- Maintained compliance with company requirements.
- Submitted strategic plans for program improvements.
- Sourced qualified vendors and negotiated contracts.
- Prepared and distributed payroll for staff of 10 direct reports.
- Oversaw inventory and office supply purchases.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Created periodic reports comparing budgeted costs to actual costs.
- Reconciled business and creative needs.
- Translated business priorities into implementable actions.
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Responded to all customer inquiries thoroughly and professionally.
I started working for Smith Auto Sales as a teenager. My first job duties were basic. My first job duties included things such as washing and detailing cars. I am very skilled and motivated. I moved up fast. As I progressed I moved into working on boats, cars and RV's, customer service and sales and onto management. I stayed with Smith Auto Sales through high school and continued to work for them full time through college as their manager. I began managing nearly every aspect of the business my sophomore year of college and continue working for Smith Auto Sales today.Â
- Designed and created the companies Logo.Â
The owners of Smith Auto Sales purchased Lake George Marina in 2012. After they purchased it I assisted in renovating, reopening and growing the business. I have been a manager and business developer in this project. We have grown the business from zero customers to well over 300 in a 2 year time frame without opening the doors full time. Customers call us and we do all work by appointment currently. My past and present contributions and duties in this organization include but are not limited to:
- Analyzed the competitors locally in the industry and developed a pricing strategy for the services we offered.
- Developed and implemented all the processes and procedures of the business.
- Recruited, hired and trained independent contractors to complete work necessary.
- Forecasted purchasing needs and trendsÂ
- Established accounts with all applicable vendors needed.Â
- Completed all purchasing of supplies and materials necessary.
- Established and developed social media accounts.
- Developed and created a website.
- Established and maintained a customer database.
- Directed the work of up to 5 independent contractors.
- Monitored the work completed by independent contractors for quality assurance.Â
- Motivated and worked side by side, Hands on, with independent contractors as necessary.Â
- Completed and presented all work estimates to customers.
- Communicated effectively with customers on future problems and repairs that might need to be addressed.Â
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively.Â
- Built long-term customer relationships and increased retention.Â
- Produced sales forecasts, marketing trend evaluations and segment strategies. Then reached out to previous customers for repeat business.
- Designed advertisements, banners and signage from concept through completion.Â
- Designed art and copy layouts for direct mail advertising material.Â
- Maintained and optimized a marketing budget of less than $6,000 per year while facilitating business growth.Â
- Completed all billing and invoicing while staying in contact with customers to ensure their satisfaction and promote prompt payment.Â
- Introduced new and efficient accounting, financial and operational systems.
- Maintained the marina facilities.
- Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers’ compensation payments.
- Translated business priorities into implementable actions.
- Formulated custom business plans for incoming account managers.
- Researched clients' business issues and goals to offer appropriate solutions.
- Analyzed industry trends and compiled market research data to inform planning and strategy.
- Directed and coordinated marketing activities and policies to promote products and services.
- Designed user interface, tools and web pages to meet branding guidelines and web best practices.
- Developed company personnel policies, standard operating procedures and employee handbooks.
- Built a comprehensive employee recruiting strategy.
- Established and monitored employee pay scales.
- Audited workplace, employee and management policies and procedures.
- Shadowed employees to determine an accurate description of the duties and skills required for each position.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Solved unresolved customer issues.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
I have been managing businesses for years and opened my own business to provide business consulting and management services to customers. I have learned a great deal in doing this as well. I've learned not only how to manage a business but also everything involved in owning a business from the ground up. My expertise includes but is not limited to what is listed under my contributions to Lake George Marina and the following:
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School Attended
- Prairie Heights High School
- Trine University
Job Titles Held:
- General Manager
- General Manager
- Owner
Degrees
- High School Diploma
- Bachelor of Science
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