general manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Ambitious and results-oriented General Manager with over 25 years of experience, creating strategic alliances with organizational leaders to effectively align with and support business initiatives. Progress-driven planner adept at building and retaining high-performing teams.

  • Business Operations / Facilities Management
  • Team Leadership / Personnel Management
  • Project Management
  • Financial Management
  • Budget development / Cost Analysis
  • Jessicaeting Strategies /Merchandising
  • Performance improvement/ Training and Development
  • HEB Business Systems- Business Intelligence, PeopleSoft, Workforce Manager and Fin-Net
Work History
07/2019 to 07/2020
General Manager Exova Mumbai, IN,
  • Responsible for generation and execution of high-volume retail facilities travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
05/2004 to 02/2018
Store Director The Realreal, Inc. Baton Rouge, LA,
  • Responsible for total merchandising operation of the store, including customer and partner relations, as well as the financial performance of the store
  • Established strategic goals by gathering pertinent business, financial, service, and operations information; identified and evaluated trends and options; chose best course of action; defined objectives; evaluated outcomes
  • Developed the overall strategy and managed the execution of store conditions to include the sales floor, warehouse, coolers, freezers and receiving area.
  • Majority of the time spent using independent judgment to make employment-related decisions, or effectively recommended such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner related matters
  • Researched and analyzed potential or existing process breakdowns and worked with necessary partners to identify and solve problems
  • Ensured that standards of product freshness, food safety, and sanitation were maintained which coincide with food standards.
  • Coordinated with Regional Directors and Department Managers to execute event/promotion, assortment/space, price, and allocation activities
  • Ensured that all Federal, State, and Company regulations were followed.
03/2002 to 05/2004
Department Manager The Mitre Corporation Quantico, VA,
  • H-E-B School of Retail Leadership.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
11/2001 to 03/2002
Manager-In- Charge Giant Eagle Mcknight, PA,
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Analyzed and interpreted store trends with Business Intelligence (BI) to facilitate planning.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Expected in 1986
High School Diploma:
John Marshall High School - San Antonio, TX,

ACHIVEMENTS •John Marshall 1st Place Regional, City, and State Architectural Drafting

Resourceful, dynamic professional with broad range of experience in a business environment. Highly skilled in planning & logistics and operations & communications. Strong leader and motivator who excels in teaching, training, and empowering employees. Demonstrates strengths in time management, efficiency improvement, and optimizing profit. Proven track record of success in creative and effective management of diverse personnel in multiple locations.

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Resume Overview

School Attended

  • John Marshall High School

Job Titles Held:

  • General Manager
  • Store Director
  • Department Manager
  • Manager-In- Charge


  • High School Diploma

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