General Manager resume example

• Designed sales and service strategies to improve revenue and retention.
• Managed shrink processes and inventory levels for corrective action planning to save costs.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

General Manager position, in a weekly basis I estimated food and supply needs, I oversee the placement of orders. Managed, control the budget, I administrated the payroll, control expenses, always making sure that operations remain within budget. I enforced standards and company regulations for personnel, administration, entertainment and food operations.

I am fully responsible for the units P&L in a weekly basis, responsible for weekly inventory. I control the labor food and liquor cost with a weekly plan of administration for all managers and team. I am responsible for a weekly control of hours, overtime and break violation rules.

I conduct weekly inventory and created action plans if need it based on a weekly or monthly budget needs.

Assistant of the General Manager, I oversees the unit in the general manager's absence. I was responsible for hiring, training and operations of all departments. Assisted with the units payroll and daily business. I was responsible for all department schedules, I9, food handlers, PA, serve safe audits. Responsible for the units repair, supplies and maintenance budget. Conducted inventories in a monthly basis. Maintained operating supplies budget and order equipment as necessary. Establish and maintained pars for small wares, paper goods, office supplies, food, beer and liquor in a weekly/monthly basis.

Assisted staff with guest customer service and general complaints. I conducted safety meetings in a monthly and quarterly basis.

Responsible for the office administration, created excel reports from time keeping system, delegated daily assignments for all staff and departments. Responsible for weekly payroll for over 1500 employees, meet deadlines in a timely manner, keeping a good customer service with all clients and staff. Responsible to created reports for corporate including extended background checks, drug test for pre-applicants and staff. Adept in human resources functions including hiring, training schedules and termination process. Conducted Osha and safety meetings. Responsible for weekly walk-thru and check delivery in a weekly basis. Control of office supplies and bank statement balance for finance department.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.