Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Multitasking General Managers job with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Seasoned Manager with 16+ years of professional experience. Poised in working effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented in meticulously maintaining records.

Dedicated leader with years of track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control. Results-focused General Manager offering 10+ years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success. Energetic Manager with 10+ years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Skills
  • CRM and office management software
  • Billing
  • Ability to prioritize
  • Human resource knowledge and best practice
  • Banking operations
  • Customer service orientation
  • Bilingual
  • Expense reporting
  • Time management ability
  • Supervision and training
  • Policy/program development
  • Sales team development
  • Cross-functional team management
  • Cost analysis and savings
  • Leadership and team building
  • Customer retention
  • Recruiting and hiring
  • Financial administration
  • Vendor relationships
  • Customer relationship management
  • Sales planning and implementation
  • Employee development
  • Safety assurance
  • Financial document control
  • Staff training
  • Advertising and marketing
  • Staff training and development
  • Schedule management
  • Employee scheduling
  • Communication skills
  • Performance improvements
Experience
03/2021 to Current General Manager Famous Dave's Of America, Inc. | Chandler, AZ,
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Optimized profits by controlling food, beverage and labor costs.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
12/2019 to 02/2021 General Manager Famous Dave's Of America, Inc. | Forest Lake, MN,
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
03/2015 to 10/2019 General Manager Sorrel River Ranch | Moab, UT,

General Manager position, in a weekly basis I estimated food and supply needs, I oversee the placement of orders. Managed, control the budget, I administrated the payroll, control expenses, always making sure that operations remain within budget. I enforced standards and company regulations for personnel, administration, entertainment and food operations.

I am fully responsible for the units P&L in a weekly basis, responsible for weekly inventory. I control the labor food and liquor cost with a weekly plan of administration for all managers and team. I am responsible for a weekly control of hours, overtime and break violation rules.

I conduct weekly inventory and created action plans if need it based on a weekly or monthly budget needs.

11/2011 to 03/2015 Restaurant Manager Ready Staff | City, STATE,

Assistant of the General Manager, I oversees the unit in the general manager's absence. I was responsible for hiring, training and operations of all departments. Assisted with the units payroll and daily business. I was responsible for all department schedules, I9, food handlers, PA, serve safe audits. Responsible for the units repair, supplies and maintenance budget. Conducted inventories in a monthly basis. Maintained operating supplies budget and order equipment as necessary. Establish and maintained pars for small wares, paper goods, office supplies, food, beer and liquor in a weekly/monthly basis.

Assisted staff with guest customer service and general complaints. I conducted safety meetings in a monthly and quarterly basis.

11/2006 to 11/2010 Office Manager and Payroll Manager Company Name | City, State,

Responsible for the office administration, created excel reports from time keeping system, delegated daily assignments for all staff and departments. Responsible for weekly payroll for over 1500 employees, meet deadlines in a timely manner, keeping a good customer service with all clients and staff. Responsible to created reports for corporate including extended background checks, drug test for pre-applicants and staff. Adept in human resources functions including hiring, training schedules and termination process. Conducted Osha and safety meetings. Responsible for weekly walk-thru and check delivery in a weekly basis. Control of office supplies and bank statement balance for finance department.

  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
Education and Training
Expected in | Legal Administrative Assistance UPC University, Lima- Peru, GPA:
Expected in 01/1997 Certification | Business Administration And Management Ella Institute , Lima-Peru, GPA:
Additional Information

Osha training.

Proficient knowledge of Aloha manager, Aloha bh-fh, Micros, Rosnet, Stromberg-Enterprise software, MAS payroll, Coats, Crunch time, Net facilities, UltiPro, Service channel, Hotschedules, Talent reef, Quest, graphic design, office software, Microsoft Excel, Word and Outlook as well Windows and Quickbooks.

Team building and interpersonal skills, negotiation and conflict management skills, strategic thinking skills, extended visionary leadership, positive and open to changes.

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Resume Overview

School Attended

  • UPC University
  • Ella Institute

Job Titles Held:

  • General Manager
  • General Manager
  • General Manager
  • Restaurant Manager
  • Office Manager and Payroll Manager

Degrees

  • Some College (No Degree)
  • Certification

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