Highley driven to obtain a professional career that allows me to utilize my work experience and versatility to increase company productivity, as well as, individual advancement. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Sales team development
Policy/program development
Cross-functional team management
Supervision and training
Team building and motivation
Training and coaching
Networking abilities
Skilled negotiator
Schedule management
Staff supervision
Purchasing and planning
Calm under pressure
Profit and revenue-generating strategies
Sales tracking
Marketing strategy
Excellent communication skills
Sales presentations
Energetic
Vendor relations
Problem resolution
People skills
Multitasking
Experience
02/2020 to 05/2022
General ManagerTitlemax, Inc. – Tucker, GA,
Supervised employees through planning, assignments and direction.
Recruited, interviewed and hired qualified staff for open positions.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Tracked monthly sales to generate reports for business development planning.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Led employee evaluations with constructive feedback to boost performance.
Administered employee discipline through verbal and written warnings.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Built revenue by delivering innovative catering services, leading region in catering sales.
09/2013 to 10/2019
Sales ManagerSailpoint – Texas, AL,
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Established new accounts and serviced existing accounts maintaining professional relationships.
Developed and implemented new sales strategies to update product lines.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Created and maintained sales environment to support business objectives.
Tracked monthly sales to generate reports for business development planning.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Mentored and directed employees by conducting one-on-one meetings with salespeople.
Managed, hired and trained, high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
11/2012 to 12/2013
Sales AssociateBootbarn, Inc. – Upland, CA,
Developed trusting relationships with customers by making personal connections.
Adhered to company initiatives and achieved established goals.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
04/2010 to 08/2012
Assistant ManagerFrederick County Public Schools – Frederick, MD,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw daily operations, maintenance and administration of various properties.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education and Training
Expected in 05/2006
High School Diploma: Texas A&M University - Kingsville - Missouri City, TX GPA:
Expected in
: Mississippi State University - Starkville, MS GPA:
Major in Business Marketing and Management
Expected in
: Texas A&M University - Kingsville - Kingsville, TX GPA:
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