Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Morgan County High SchoolWest Liberty, KYExpected in 05/1998 ā āHigh School Diploma: - GPA:
Morehead State UniversityMorehead, KYExpected in 12/2008 ā ā:Bachelor of University Studies - GPA:
Minor in Business Managment
Experience
Lids - General Manager Little Rock, AR, 02/2006 - 07/2021
Built and maintained loyal, long-term customer relationships through effective account management.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Taught alertness and security tactics to reduce theft and losses.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Recruited, trained and empowered employees to achieve key performance indicators.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Recruited, interviewed and hired qualified staff for open positions.
Led employee evaluations with constructive feedback to boost performance.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Tracked monthly sales to generate reports for business development planning.
Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Res-Care, Inc. - Area Supervisor Baton Rouge, LA, 02/2001 - 06/2006
Monitored employee work and determined benchmarks for performance indicators.
Conducted internal audits at 3 sites to verify compliance and standardization of processes across facilities.
Directed and supervised staff performance.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Managed 160 employees.
Grew revenue by improving sales and service strategies.
Trained and developed numerous employees through constructive feedback and focus on long-term career growth.
Delegated tasks to employees based upon individual strengths and experience in areas such as guest services, hospitality, Kitchen, inventory controls and restaurant management.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Hired, trained, supervised and motivated team of numerous retail professionals to provide knowledgeable and fast service to every guest.
Wrote and submitted reports.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Evaluated store performance and incorporated feedback to implement improvement plans.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Recognized for exceptional shift performance.
Avient - Training Coordinator Montrose, CO, 03/1999 - 04/2001
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed accounts payable, accounts receivable and payroll.
Oversaw training of supervisors to develop leadership and customer service skills.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Enforced sanitary practices for food handling, general cleanliness and mainJessicance of dining and kitchen areas.
Resolved and investigated complaints regarding service, food quality and accommodations.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Managed training calendars to inform participants of upcoming training session topics and dates.
Supported onboarding of new employees by hosting orientation sessions.
Organized handbook and course documentation for participants.
Evaluated effectiveness of training programs and recommended improvements to upper management.
Coordinated training session logistics by preparing equipment and securing facilities.
Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
Enrolled employees in off-site training opportunities by registering staff in training courses.
Presented updated department training budget to supervisors for clear view of spending.
Explained goals and expectations required of trainees.
Documented training activities and changes to analyze program effectiveness.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Reviewed training delivery methods to optimize training effectiveness and costs.
Scheduled training sessions based on availability of classrooms, equipment and instructors.
Maintained strong knowledge of management development by participating in workshops, conferences and online education classes.
Created training schedules to meet hiring demands of the restaurants and food safety departments.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
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