general manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
02/2006 to 07/2021 General Manager Lids | Little Rock, AR,
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Taught alertness and security tactics to reduce theft and losses.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Led employee evaluations with constructive feedback to boost performance.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
02/2001 to 06/2006 Area Supervisor Res-Care, Inc. | Baton Rouge, LA,
  • Monitored employee work and determined benchmarks for performance indicators.
  • Conducted internal audits at 3 sites to verify compliance and standardization of processes across facilities.
  • Directed and supervised staff performance.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Managed 160 employees.
  • Grew revenue by improving sales and service strategies.
  • Trained and developed numerous employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience in areas such as guest services, hospitality, Kitchen, inventory controls and restaurant management.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Hired, trained, supervised and motivated team of numerous retail professionals to provide knowledgeable and fast service to every guest.
  • Wrote and submitted reports.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Recognized for exceptional shift performance.
03/1999 to 04/2001 Training Coordinator Avient | Montrose, CO,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Enforced sanitary practices for food handling, general cleanliness and mainJessicance of dining and kitchen areas.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Organized handbook and course documentation for participants.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Enrolled employees in off-site training opportunities by registering staff in training courses.
  • Presented updated department training budget to supervisors for clear view of spending.
  • Explained goals and expectations required of trainees.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Maintained strong knowledge of management development by participating in workshops, conferences and online education classes.
  • Created training schedules to meet hiring demands of the restaurants and food safety departments.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
03/1997 to 12/1997 Crew Person Owens Corning Headquarters | Toledo, OH,
  • Independently ran cash register and was responsible for contents.

  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Explained current promotional information and items to patrons.
  • Took orders from patrons and input selections into store computer system.
  • Assisted management with inventory control and stock ordering.
  • Presented orders to guests within anticipated service times.
  • Assisted patrons in making menu selections.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Assisted customers with product, promotion and policy information.
  • Processed payments and bagged items for customer check out.
  • Totaled bills, accepted payments and returned change.
Education and Training
Expected in 05/1998 to to High School Diploma | Morgan County High School, West Liberty, KY GPA:
Expected in 12/2008 to to | Bachelor of University Studies Morehead State University, Morehead, KY GPA:
  • Minor in Business Managment

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Resume Overview

School Attended

  • Morgan County High School
  • Morehead State University

Job Titles Held:

  • General Manager
  • Area Supervisor
  • Training Coordinator
  • Crew Person


  • High School Diploma

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