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general manager resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Vice President
Portfolio Regional Manager:3 Properties , Avalon park Crest 364 Homes, Avalon Tysons Corner 562 Homes and Eaves Tysons 165 Homes at Avalon Bay Communities Corporate Office In Arlington VA.
Manage 22 Employees.
Committed to cost-effective management of resources and quality performance. 
Offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.  skilled in talent recruiting, asset protection, financial management and customer relations. Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. 
Accomplished Executive with demonstrated ability to deliver mission-critical results. who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.  driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Inspirational, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Passionate, Performance driven, Personable, Positive, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Accomplished, Analytical, Articulate, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused
Skill Highlights
  • Small business development
  • Project management
  • Leadership/communication skills
  • Product development
  • Business operations organization
  • New product delivery
  • Human resources
  • Budgeting expertise
  • Negotiations expert
  • Employee relations
  • Self-motivated
  • Customer-oriented
  • Computer Skills: MRI, Ops, Kronos, People soft, Handy track, Sodas, Key link,  Microsoft word, Excel, Office Business , Paf Payroll , Lotus Notes, Power point
Project Management, Project Planning, Public Relations, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning, Strategy, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vendor Negotiations, Vendor Partnerships, Vendor Sourcing, Vision, Workflow Planning, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Fast Learner, Global Solutions, Hard-worker, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Leader, Leadership, Market Analysis, Market Growth, Marketing, Matrix Management, Motivation, Multimillion-dollar  Management, Multi-unit Operation Management, Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, P&L Management, PC Competent, Performance Analysis, Performance Evaluations, Problem Resolution, Product Analysis, Product Development, Profit and Loss, Profit Generation, Account Management, Administrative Skills, Analytical Skills, Bilingual, Budget Administration, Budget Analysis, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Contract Negotiations, Cost Reductions, Cross-Cultural Communications, Customer Relations, Departmental Operations Management
Core Accomplishments
Project Management:
  • Initiated a new building development which resulted in a 100% Occupancy.

Human Resources:
  • Spearheaded new Maintenance Class.
  • Operations Management:
    • Managed Budget  
    • Handled all functions related to AVBU Classes.
    • Staff Development:
      • Launched well-received program of professional development courses for all staff.
      • Mentored and coached employees resulting in a 12% increase in productivity.
    • Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Consulted, Created, Delegated, Grew, Hired, Implemented, Increased, Initiated, Inspired, Introduced, Managed, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Trained.
Professional Experience
09/2014 to 08/2015 General Manager Famous Dave's Of America, Inc. | Saint Paul, MN,
  • Eaves Gaithersburg Apartments, at Avalon Bay.
  • Responsible to manage the budget,
  • Read and understand Financial Statements.
  • make sure to get the goals and accomplish them
  • Inspect alarms, Fire System.
  • Assisted the manager with troubleshooting on water heaters and gas heat Furnace systems, and Ac evaporator coils.
  • Manage service contractors while they work on capital projects, Do regular and Fire inspections to occupied and vacant units for the necessary preventive maintenance, turn vacant units quickly so they may be re-lease to save money and time to the company, Responsible for ordering parts and materials , inventory control, Capital projects, manage the apartment turnover process, troubleshooting and repair all mechanical systems , being Responsible in give the training to all my coworkers and supervise Maintenance staff, housekeeping team and porters at the Avalon Bay standard with the class A customer service.
  • Computer skills: MRI, Ops, Kronos, People soft, Handy track, Sodas, Key link, Microsoft word, Excel, Office Business , Paf , Lotus Notes,.
  • Working on electric and gas water heater ,heat pump, ac units, GE, Hot Point Whirlpool Appliances ; actually working with Garden Style Apartments.
2006 to 2014 Multi Site General Manager BOZZUTO MANAGEMENT | , ,
  • Halstead Square 420 homes, 8 Employees .
  • Regents park 552 Homes, 12 Employees .
  • Responsible to manage the budget,
  • Manage 20 employees
  •  inspected the elevator, Fire alarm system, Plumbing and assist if needed Replacing water heaters and gas heat Furnace, Electric Furnace, Replaced Heat water source coils, and Ac evaporator coils.
  • Do daily, week monthly inspection and annual inspection for capital projects in order to help the Service manager manage contractors , doing regular inspections to occupied and vacant units for the necessary preventive maintenance, turn vacant units quickly so they may be re-leased to save money and time to the company, Responsible for ordering parts and materials , inventory control, manage the apartment turnover process, troubleshooting and repair all mechanical systems , being Responsible in give the training to all my Staff and supervise Maintenance team, housekeeping team and porters at Bozzuto standard with the class "A" customer service; Computer skills, word, excel, Yardi, office professional, Key Link,
  • Knowledge on gas hot water heater , Straight ac units, GE, Hot Point, Whirlpool, Gas stove Appliances.
  • Experience in fixing gas pipe leaks as well experience hands on fireplace, torch to weld pipes.
  •   Silverwood Management: Lafayette apartments.
  • Assistant Service Manager from January 2003 to 2006.
  • 340 units.
  • Experience with plumbing as replacing water heaters and gas heat furnace, electric furnace, and AC evaporator coils.
  • Do week monthly inspection and annual inspection for capital projects to help the Maintenance Manager.
  • manage service contractors , doing regular inspections to occupied and vacant units for the necessary preventive maintenance, turn vacant units quickly so they may be re-leased in 5 days, responsible for ordering parts and materials , inventory control, management of the apartment turnover process, troubleshooting and repair all mechanical systems ,being Responsible in give the training to all my coworkers and supervise Maintenance staff, housekeeping team and porters---------------------------------------------------------------------------------------------------------------------------------------- .
02/2002 to 06/2004 Waitres Filomena Ristorante | City, ,
  • Daily Grill Restaurant: Server2006                                                                                           
 
Filomena Restaurant:  Waitress                                                                                                                                                                                                                                                                                                               Agua Ardiente: Food Runner/ Server Washington Dc. 2004-2006 .
Peacock cafe: 2004 to 2006 Server.
Land’s End Waterfront Catering in New York: Banquet server, 2001 to 2003 Sayville New York. Setup the tables and banquet hall for any event like weddings, Corporate Banquets, setup the cocktail station. Clean the ballroom after the party, assured the highest standards of service and quality, monitored food preparation methods, portion sizes an presentation. Coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plate ware, glassware, and flatware
to Service Director Manager The Oaks Apartments | , ,
  • with 521 Apartments .April 2014.
  • Responsible to manage the budget ,
  • make sure all service tickets are closed in 48 Hours.
  •  alarms, Fire System Plumbing as Replacing water heaters and gas heat Furnace, Electric Furnace, Replaced Heat water source coils, and Ac evaporator coils.
  • Manage capital projects, Do regular and Fire inspections to occupied and vacant units for the necessary preventive maintenance, turn vacant units quickly so they may be re-lease to save money and time to the company, Responsible for ordering parts and materials , inventory control, Capital projects, manage the apartment turnover process, troubleshooting and repair all mechanical systems , being Responsible in give the training to all my coworkers and supervise Maintenance staff, housekeeping team and porters at the Equity standard with the class A customer service.
  • Computer skills: Yardi, Ops, Ernie, MRI, Sodas, Key link, Microsoft word, excel, office Business.
  • Working on electric and gas water heater ,heat pump, ac units, GE, Hot Point Whirlpool Appliances ; actually working with Garden Style.
  • Replace Ac, heat pump and gas furnaces, water heater.
Education
Expected in 2004 GED | ACE Springfield Va. Public School , Springfield , VA GPA:
Expected in 2014 Associate of Arts | AVBU, Arlington , VA GPA:
Management Essentials.
Kronos.
Business Conduct.
Recruiter Hiring Manager.
Interview Skills.
PC Cleanup .
Cyber security.
Workplace Harassment Prevention for Managers.
RS Contract process.
Ops Technology.
Sun Trust Approving Manager.
Sustainability for onsite Associates.
Fair Housing and Accessibility.
Fire Prevention.
Great 101.
MRI Maintenance Schedule.
Blood borne Pathogen Awareness.
Slips, Trips and falls.
OSHA Fire Safety and Prevention.
Payroll Especialist.
Skills
 Budget, customer service, Financial Statements, inspection, inventory control, Kronos, Lotus Notes, materials, mechanical, Excel, Office, word, Power Point, Microsoft word, People soft, Plumbing, Read, safety, troubleshooting, weld

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Resume Overview

School Attended

  • ACE Springfield Va. Public School
  • AVBU

Job Titles Held:

  • General Manager
  • Multi Site General Manager
  • Waitres
  • Service Director Manager

Degrees

  • GED
  • Associate of Arts

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