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General Manager Resume Example

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GENERAL MANAGER
Summary

Service oriented, energetic leader with extensive industry experience possessing a welcoming, out going personality driven by results and customer satisfaction. Aspires to create a dynamic and positive environment where team success is ultimate.

Highlights
  • Self motivated
  • Cost conscious
  • Result driven
  • Creative
  • Procedure development
  • Caring Instructor
  • Construction knowledge
  • Anticipative
Accomplishments

Designed and created two fitness facility and purchased equipment.

Increase Special Event / Banquet Revenue

Created and executed a successful 100th Anniversary Week for Findlay Country Club in 2008.

Researched, purchased and installed new club software system included POS units, website platform, member billing and accounting software.

Managed and completed four construction projects and a complete parking lot renovation.

Directed two major membership campaigns

Unfortunately, experienced a hotel fire from complete devastation, to transition of booked banquet business, to complete renovation and reopening.

Purchased AED and received certification for utilization.

Created and chaired Employee Advisory Committee at Eagle Ridge

Experience
General Manager May 1999 to Dec 2013
 FINDLAY COUNTRY CLUB － Findlay, Ohio
  • Responsible for managing the day-to-day operations of the 105 year old club facilities, programs, staff and membership development and recruitment.
  • Facilities included 18 hole golf course, golf practice facility, outdoor swimming pool, 4 har-tru tennis courts.
  • Clubhouse (30,000 sq.ft.) has multiple banquet rooms, three Member Dining Areas, Outdoor Patios, 19th Hole Lounge, Pro Shop and Locker Rooms.
  • Supervised $315,000 Lounge Renovation (2003),Banquet room floor repair and refurbishment, parking lot enhancement and outdoor dining patio / fireplace.
  • Membership base 500 plus Member Families (2013).
  • Total Food & Beverage Revenues $1,568,000 (2012).
Operations Manager Mar 1996 to May 1999
 LAKE NAOMI CLUB － Pocono Pines, Pennsylvania
  • Responsible for managing the day-to-day operation of club facilities, programs and staff to include: clubhouse food & beverage, 4 snack bars, 2 pools, 7 beaches & 3 lakes, golf course, 24 har-tru tennis courts, recreation programming for children, teens and families, fitness center and security staff.
  • Supervised the $750,000 Clubhouse renovation in 1998 which included a new casual dining area, patio, kitchen, fitness facility, recreational space, banquet room and existing kitchen renovation.
  • Created and supervised the construction of a golf practice facility.
  • Membership base 1300 Member Families.
  • Responsible for developing and monitoring the 3.1 million dollar operations budget.
  • Assist in controlling the annual food & beverage revenue of $650,000.
Sales Manager May 1988 to Mar 1996
 Eagle Ridge Inn & Resort － Galena, IL
  • Responsible for participating in producing revenue for a 4 plus million dollar annual department budget through conference group sales.
  • Experienced hotel fire, transition all business, rebuilding and reopening brand new facility.
  • Organize lodging, meals, meeting rooms and recreational activities for groups of all sizes.
  • Provide service for corporations, national associations and local business.
  • Responsible for the supervision of Sales assistants.
  • Employee Advisory Committee 1992-96 Created, chaired and served as the liaison between a group of elected employees and management to assist in continuing success in guest's services, employee benefits and the communication process between employees and management.
Facility Supervisor / Fitness Coordinator Mar 1987 to May 1988
  • Responsible for the daily operation, maintenance and programming of the recreational facilities, which includes an indoor pool, two outdoor pools, boat rentals and fitness center.
  • Performed daily water chemistry, staff training and supervision, designed, implemented and evaluated facility related programs.
  • Conducted personal fitness evaluations and exercise routines, demonstrating proper usage of fitness equipment, creating and implementing fitness oriented programs and set up fitness center operational procedures.
Recreation Assistant Sep 1986 to Mar 1987
  • Responsible for designing, implementing and evaluating programs for children, teens, adults, conference groups, holidays and special events.
  • Experienced in youth program organization and program development.
  • Assisted in researching, designing and building the Fitness Center.
  • Gained experience in pool maintenance/water chemistry.
Education
Bachelor of Science Degree, Parks and Recreation Commercial/Community Recreation September 1986 Slippery Rock University － Slippery Rock, PA, USA

Curriculum accredited by NRPA

Professional Affiliations

Certified Club Manager (CCM)

Club Manager's Association of America November 2005


Fitness Instructor Certification

Universal Fitness Institute, Cedar Rapid, IA, March 1987

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Resume Overview

Companies Worked For:

  • FINDLAY COUNTRY CLUB
  • LAKE NAOMI CLUB
  • Eagle Ridge Inn & Resort

School Attended

  • Slippery Rock University

Job Titles Held:

  • General Manager
  • Operations Manager
  • Sales Manager
  • Facility Supervisor / Fitness Coordinator
  • Recreation Assistant

Degrees

  • Bachelor of Science Degree , Parks and Recreation Commercial/Community Recreation September 1986

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