General Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Ambitious and results-oriented Specialty Retail General Manager with 10 years of experience planning, leading and improving activities to support successful business operations. Progress-driven planner adept at building high-performance teams. Sympathetic, enthusiastic leader that cares deeply about people and the organization. Strategic in developing policies, managing staff and human resource development. Focused on motivating staff and working with diverse personality types to drive improvements. Strategic CFO Accounting HR Manager with 19 years of experience leading and overseeing accounting and human resource business activities. Impeccable ethics and integrity and I lead with a servants heart.

  • Staff Training and Development
  • Performance improvement
  • Benefits administration
  • Compensation and benefits
  • Proficient in remote working environment
  • Consistently meets sales goals
  • Team Leadership
  • Payroll coordination
  • Recruitment
  • Team leadership
  • Superior attention to detail
  • Performance Management
  • Customer service
  • Exceptional communication skills
  • Self-motivated professional
  • MS Office Suite
  • Strategic Planning
  • Problem-solving
  • Proficient in Peachtree Accounting
  • Merchandising
  • Results Driven
Work History
03/2019 to Current
General Manager Fidelitone Hayward, CA,
  • Annual sales of $4.0 million dollars
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Trained, coached and mentored staff to ensure smooth adoption of new credit card program.
  • Leading a team of 25-30 employees including 5 department heads.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30 new employees.
  • Initiated various benefit programs, including 401K, medical, dental and vision packages for all new hires and open enrollment.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Adhered to corporate branding requirements when filling positions.
  • Accurately prepare weekly payroll and tracking data using Kronos system.
  • Recruited top talent to maximize profitability.
09/2015 to 02/2019
General Manager/Store Manager Lowe's Companies, Inc. Las Vegas, NV,
  • Annual sales of $4.0 million.
  • Managed two locations simultaneously.
  • Created new revenue streams through community outreaches, charitable events, and appointment selling.
  • Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity.
  • Increased operational efficiency by leading staff development and business planning.
  • Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
  • Provided staff members with the support and training to achieve top client satisfaction.
  • Cultivated and strengthened lasting client relationships.
  • Supported community outreach campaigns by collaborating with local organizations and community groups.
  • Followed merchandising guidelines to present visually appealing displays.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Strategically scheduled team members to maintain optimal staffing levels at all times utilizing DayForce both remotely and on site.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Processed timecards and submitted payroll through DayForce both remotely and on site.
  • Recruiting and onboarding of new staff through Workday both remotely and on site.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Initiated various benefit programs, including 401K, medical, dental and vision packages both at onboarding and open enrollment.
11/2012 to 09/2015
Store Manager Brightside Boutique City, STATE,

  • Partnered with store owner to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Implemented new 2/2/2 client method process and identified poor work habits to improve effectiveness.
  • Utilized social media and brand marketing to achieve a sales quota.
  • Boosted sales by 52% by effectively cultivating customer rapport and delivering superior customer service.
  • Planned budgets and authorized payments and merchandise returns.
  • Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
  • Trained and developed new associates on POS system and key sales tactics.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain budget.
  • Counted cash drawers and made bank deposits.
  • Engaged and interacted with customers to create a positive shopping experience.
  • Served as primary display builder when executing merchandising in the store each week.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Managed all aspects of store operations, organization, maintenance and purchasing functions.
01/1990 to 02/2009
CFO/Accounting/HR Manager P & G Precision, Inc. City, STATE,
  • Oversaw the deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of all personnel and activities.
  • Developed standard operating procedures for all administrative employees.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
  • Managed costs and billing and resolved financial discrepancies effectively through the organizational management of account information using Peachtree software.
  • Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
  • Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
  • Prepared monthly reports, including payment and account reconciliations and financial statements.
  • Maintained cash flow by monitoring bank balances and cash requirements.
  • Maintained compliance with company standards and legal requirements.
  • Managed expense, capitalization, amortization and spend data.
  • Managed payroll operations for a team of 35-40 employees .
  • Compiled monthly journal entries into general ledger system.
  • Prepared financial statements, business activity reports, annual budgets and other records.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance.
  • Computed taxes owed by applying prescribed rates, laws and regulations.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 35 new employees.
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Expected in 1992
High School Diploma:
Temecula Valley High School - Temecula, CA
  • Continuing education in Human Resource Management.

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Resume Overview

School Attended

  • Temecula Valley High School

Job Titles Held:

  • General Manager
  • General Manager/Store Manager
  • Store Manager
  • CFO/Accounting/HR Manager


  • High School Diploma

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