Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-focused General Manager offering 20 years of progressive leadership experience. Develops, leads and maintains large teams in high velocity environments to transform staff into outstanding leaders. Demonstrates creativity and savviness critical to financial and operational success.
- Performance improvements
- Cross-functional team management
- Supervision and training
- Sales team development
- Safety assurance
- Troubleshooting expertise
- Team oversight
- Calm under pressure
- Customer retention
- Team training and development
- Top talent recruiting, hiring and retention
- Salary structure/compensation analysis
- Team building and motivation
- Sound judgment
- Recruiting and hiring
- Customer experiences
- Schedule management
- Staff training
- Staff training and development
- Staff supervision
- Cost analysis and savings
- Customer relationship management
- Profit and loss accountability
- Budgeting and cost control strategies
- Purchasing and planning
- Employee development
- Vendor relationships
- Communication skills
- Leadership and team building
- Training and coaching
- Product costing
- Employee scheduling
- Sales planning and implementation
Servsafe Certification
Aventura, FL, 04/2021 - 02/2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Port Clinton, OH, 10/2018 - 03/2021
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Performed continuous evaluations of employee performance and service levels.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Delivered food prep training so that employees could effectively feed staff personnel.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
Orlando, FL, 06/2015 - 08/2018
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Worked with cross-functional teams to develop thoughtful product positioning strategies.
- Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Hallandale, FL, 06/1999 - 05/2015
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained employees on company procedures and worksite safety.
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Resume Overview
School Attended
- Talladega County Central High School
- Virginia College - Birmingham
Job Titles Held:
- General Manager
- Food Service Supervisor
- General Manager
- General Manager
Degrees
- High School Diploma
- Some College (No Degree)
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