Accomplished in handling high workload of projects. Decisive leader with good people, organizational and problem-solving skills.
Seasoned project management professional well-versed in overseeing work from concept through closure. Knowledgeable about gathering data, maintaining schedules and administering budgets. Proven customer relations and planning abilities.
Reliable with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Enterprising Manager with 5 years of experience overseeing various operations of company. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.
Results-driven brings outstanding analytical, multitasking and time management abilities. Offers 5-year background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.
Skills
Performance improvements
Cross-functional team management
Supervision and training
Team training and development
Vendor relationships
Staff supervision
Team oversight
Recruiting and hiring
Leadership and team building
Calm under pressure
Customer experiences
Schedule management
Client relations
Project management
Staff training
Top talent recruiting, hiring and retention
Sound judgment
Staff training and development
Team building and motivation
Training and coaching
Customer retention
Employee development
Networking abilities
Customer relationship management
Employee scheduling
Fast learner
People person/team player
Punctual/ accountable
Education and Training
Wake Technical Community CollegeRaleigh, NCExpected in 01/2007 – –GED: - GPA:
Experience
Papa John's - General Manager Canton, NC, 09/2019 - Current
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Trained employees on company procedures and worksite safety.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Built and maintained loyal, long-term customer relationships through effective management.
Ran the day to day Operations.
Schedule jobs/employees.
Hire and fire employees.
Bring in new business while building up the relationship with current clients.
S.T. Wooten Corporation - Traffic Control Supervisor New Bern, NC, 03/2017 - 10/2018
Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
Set up and maintained traffic control closures for crews working alongside public right-of-way.
Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
Created traffic control plans for difficult areas to maintain public and coworker safety.
Operated trucks to transport materials and equipment to job site within schedule requirements.
Installed and repaired traffic signal cabinets and loop detection systems.
Helped develop traffic studies and infrastructure design plans.
Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
Prepared work orders for repair, maintenance, or changes in traffic systems.
Developed insights into traffic delays and inefficiencies by studying factors affecting traffic conditions.
Analyzed data related to traffic flow, accident rates, or proposed development to determine most efficient methods to expedite traffic flow.
Drafted technical documents laying out specifications for installation of traffic lights and other control devices.
Studied traffic delays by noting times of delays, numbers of vehicles affected, and vehicle speed through delay area.
Computed time settings for traffic lights and speed restrictions for different classifications of areas.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained cleaning machines and tools and verified excellent condition before using at customer site.
I managed the company which was small
Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers.
Explained cleaning process to residential customers upon arrival at home and answered questions.
Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
Submitted and explained verbal and written estimates of cleaning services costs in advance.
Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
Completed average of 5 cleaning projects per day, with 100% excellent survey ratings and multiple repeat customers.
Used special treatments to remove stains without damaging surfaces.
Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
Provided every customer with top-notch service and satisfied each client's individual needs.
Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
Assessed previously stained areas for complete removal and sprayed room freshener to complete cleaning process.
Kept business entrances clean, tidy and professional in appearance.
Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
Novelis - Mechanic Richmond, VA, 08/2009 - 02/2012
Executed preventive and corrective maintenance on work trucks and other vehicles.
Monitored shop equipment to maintain safe working condition.
Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
Maintained garage safety protocols to meet regulatory and company expectations.
Repaired, relined, replaced, and adjusted brakes.
Conducted test drives and adjusted controls and systems to verify vehicle serviceability.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Conducted test drives before and after repair services.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Completed standard inspections to assess wear and damage to vehicles.
Removed old oil, replace filters and added correct amount of new oil.
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