Detail-oriented General Manager with 6+ years of experience focused on increasing customer satisfaction and revenue. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader offering organizational skills and a strong work ethic.
Skills
Client Account Management
Team Leadership
Budgeting
Conflict Resolution
Food Preparation and Safety
Exceptional interpersonal communication
Sales expertise
Deadline-oriented
Recruitment
Work History
General Manager, 07/2019 to Current Fidelitone – Goodlettsville, TN,
Increased revenue by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Designed modern employee recognition program which boosted productivity and improved morale.
Processed bi-weekly payroll for 20+ employees, including review of timesheets and departmental hours.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Attended and participated in conferences and trade shows to generate new leads, network and drive business.
Arranged and coordinated sales calls with prospective clients to generate business for hotel.
Assistant General Manager, 06/2017 to 07/2019 American Golf Corporation – Granada Hills, CA,
Engaged team members and improved performance by delivering daily updates and conducting monthly meetings to obtain feedback and convey new policies.
Managed all department team schedule's with eye for coverage needs, and filled in where needed such as bartending, cooking, serving, housekeeping, front desk and night audit.
Mentored and motivated team members to efficiently achieve challenging business goals.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Handled cash accurately and prepared deposits to take to the bank.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability. Kept track of all inventory by doing an "End of Month" cost vs. profit every month for our kitchen, bar, housekeeping department, and suite shop.
Engaged team members and improved performance by delivering daily updates and conducting monthly meetings to obtain feedback and convey new policies.
Managed all team schedules within each department with an eye for coverage needs and individual strengths.
Was on the Dublin ChJessica and attended monthly meetings to drive new revenue and business.
Motivated, trained and disciplined employees to maximize performance.
Completed inventory purchases and oversaw restocking.
Resolved problems promptly and effectively to elevate customer approval.
Traveled and implemented training programs, organizational skills, and new spreadsheets for over 5 different hotels within the ownership's portfolio of different hotels including Hilton and Marriott's around the United States.
Receptionist/Sales Associate, 07/2016 to 06/2017 Holiday Inn Club Vacations – De Soto, MO,
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained records related to sales, returns and inventory availability.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software quickbooks.
Front Desk Supervisor, 02/2014 to 06/2017 Holiday Inn French Quarter – City, STATE,
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Performed concierge services for guests as needed.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Prepared weekly front desk employee work schedules for 10+ team members ensuring all shifts received adequate coverage.
Promoted local entertainment and sporting events and offered details to assist patrons.
Oversaw fast-paced front desk operations with as many as 299+ nightly check-ins.
Education
High School Diploma: , Expected in 05/2013 Lake High School - Millbury, OH, GPA:
Accomplishments
Was recognized by a Regional Director of Operations from MCR, ownership company of Hilton Garden Inn, for my organizational and inventory skills and was offered to task force to other hotels within the company to develop inventory tracking spreadsheets.
Affiliations
Dublin ChJessica of Commerce, June 2017-July 2019
Bowling Green ChJessica of Commerce, July 2019- Present
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