Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills
  • Recruitment and Hiring
  • Goal Setting
  • Sales Tracking
  • Budget Control
  • Performance Assessment
  • Supplier Monitoring
  • Quality Assurance
  • Staff Scheduling
  • Decision Making
  • Customer Service Management
  • Customer Relations
  • Inventory Tracking and Management
  • Multitasking and Prioritization
Work History
05/2019 to 12/2021 General Manager Fidelitone | Manassas, VA,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Designed modern employee recognition program which boosted productivity and improved morale.
10/2016 to 12/2019 Waitress Supervisor Logans Roadhouse Grill | City, STATE,
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Inspected dishes and utensils for cleanliness.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Trained staff members on use of POS system.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Supervised server staff and simultaneously served personal section of tables.
02/2014 to 03/2016 Waitress / Shift Leader Dennys Restaurant | City, STATE,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Enforced company policies and regulations with employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Regulated pricing, inventory count and supply during shift hours.
  • Entered data into [Software] system, implementing tight safeguards to secure financial and personal information.
  • Greeted and welcomed new members, establishing and updating memberships to [Company] [Type] programs.
  • Maintained store equipment, printers and fax machines.
  • Rotated merchandise and displays to feature new products and promotions.
Education
Expected in 03/2007 Associate of Applied Science | Bussiness Managment West Virginia Northern Community College, Wheeling, WV GPA:
Certifications
  • mangament skills, pizza hut - 2019

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Resume Overview

School Attended

  • West Virginia Northern Community College

Job Titles Held:

  • General Manager
  • Waitress Supervisor
  • Waitress / Shift Leader

Degrees

  • Associate of Applied Science

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