general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, hiring and termination, team development, customer service. Recognized for exemplary customer service and team collaboration.

  • Cross-Functional Team Management
  • Supervision and Training
  • Performance Improvements
  • Sales Team Development
  • Department Oversight
  • Problem Anticipation and Resolution
  • Quality Assurance
  • Budget Control
  • Decision Making
  • Team Leadership
  • Customer Service Management
  • Operations Oversight
  • Performance Evaluation and Monitoring
  • Performance Assessment
  • Training Management
  • Staff Scheduling
  • Hiring and Onboarding
  • Staff Development
  • Sales Tracking
General Manager, 06/2011 - Current
Fedex Chattanooga, TN,
  • Recruited, interviewed and hired qualified staff for open positions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created schedules and monitored payroll to remain within budget.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Guided management and supervisory staff to promote smooth operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Tracked monthly sales to generate reports for business development planning.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Administered employee discipline through verbal and written warnings.
General Manager, 05/1990 - 06/2011
Fedex East Point, GA,
  • Supervised and contributed to training student opticians.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Verified finished lenses ground to prescription specifications.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Managed client frame selection processes and walked through lens options.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Repaired and adjusted frames to meet customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Wrote up work orders for grinding lenses and assembling eyeglasses.
  • Maintained records of prescriptions, orders and payments.
Home Health Care Provider, 09/1986 - 06/1990
Alternative Services City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents in preparing for activities and social programs.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education and Training
Associate of Arts: Social Psychology, Expected in 06/1990
Charles Stewart Mott Community College - Flint, MI
Status -
High School Diploma: , Expected in 06/1986
Kearsley High School - Flint,
Status -
  • ABO certification- American Board of Opiticians

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Resume Overview

School Attended

  • Charles Stewart Mott Community College
  • Kearsley High School

Job Titles Held:

  • General Manager
  • General Manager
  • Home Health Care Provider


  • Associate of Arts
  • High School Diploma

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