LiveCareer-Resume

general manager resume example with 7+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Committed and hardworking General Manager with over 6 years of experience in management and directing food service. Well-rounded leader with talent for supervising employees, and operational management of a restaurant. Swift problem solver with quick and effective solutions to wide array of issues.

Skills
  • Supplier Monitoring
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Team Leadership
  • Assignment Delegation
  • Sales Tracking
  • Employee Motivation
  • Verbal and Written Communication
  • Decision Making
  • Sales Promotion
  • Recruitment and Hiring
  • Customer Relations
Work History
11/2020 to Current General Manager Fidelitone | Wauconda, IL,
  • Manage the operation of the sports bar, conducting effective figure 8s throughout each shift
  • Provide support to team members and managers and adds energy to each area of the sports bar
  • Interview, hire, onboard, train, develop and retain management and sports bar team members and assist and provide support to department managers in hiring, training and development
  • Accountable for overall sports bar performance and sales building activities
  • Responsible for monthly Profit and Loss (P&L) statement results and requires action
  • Oversee overall labor performance vs. budget
  • Coache team member and management behaviors
  • Interact with guests in the dining room and the bar, makes personal connections and seeks specific feedback about their experience
  • Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
  • Oversee all sports bar training initiatives and ensure proper execution of training program, inclusive of the Wing Certified Trainer (WCT) selection and program execution
  • Conduct pre and post shift meetings
  • Responsible for timely resolution of all guest complaints
  • Oversee high-impact guest experience initiatives, AV and technology experience Within the sports bar
  • Generate sales forecasts and create efficient weekly labor schedules for sports bar team in line with labor standards
  • Handle team members’ and management’s complaints or concerns by actively listening, involving the necessary individuals, investigating and appropriately resolving the matter
  • Mentor, coach, counsel, discipline and terminate team members and management as needed
  • Ensure compliance with all company policies, local, state and federal laws
  • Responsible for all zone rollouts/activations and introductions of new products, tool and services
  • Develop and execute Local Restaurant Marketing (LRM) sales building plans in partnership with Field Marketing (FMAs and/or FMMs). Oversees all community connection and fundraising activities as approved by District Manager
  • Create and execute strategic plans for HOH based off feedback reports
  • Complete all manager tools on time and with integrity
  • Manage the balance of labor hours and service efficiency to meet labor guidelines without sacrificing guest service
  • Conduct reviews and performance evaluations for all direct reports
  • Stay current on all federal, state, local and company required training and certifications, such as responsible alcohol service and food safety
09/2017 to 11/2020 Assistant General Manager American Golf Corporation | La Mirada, CA,
  • Manage P&L statements in terms of controllable expenses and manager controllable income.
  • Conduct weekly inventory.
  • Manage and control proper inventory levels. Manage daily operations.
  • Manage and control operational expenditures.
  • Recruit and interview potential new team members.
  • Conduct new hire orientation.
  • Control labor expenditures
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
06/2015 to 09/2017 Heart of House Manager Publicis Groupe Sa | Springdale, AR,
  • Read and understand P&L statements
  • Interview, train, and develop new team members
  • Interacted with guest to insure quality customer service and repeat business
  • Purchase and control inventory with attention to weekly food cost goals
  • Schedule heart of house team member
  • Coach policy and procedures with current team members
05/2014 to 06/2015 Manager Cattlemans Roadhouse | City, STATE,
  • Coach new hires to insure proper menu knowledge
  • Interacted with guest to insure quality customer service and repeat business
  • Purchase and control inventory with attention to weekly food cost goals
  • Coach and schedule back of the house employees to maintain maximum capabilities
  • Input as well as pay bills using Intuit Quick Books
Education
Expected in 05/2015 Bachelor of Management Studies | Management Eastern Kentucky University, Richmond, KY, GPA:
Certifications

ServeSafe Alcohol

June 2021- June 2024

ServeSafe Manager

June 2021- June 2024

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Resume Overview

School Attended

  • Eastern Kentucky University

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Heart of House Manager
  • Manager

Degrees

  • Bachelor of Management Studies

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