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GENERAL MANAGER Resume Example

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GENERAL MANAGER
Professional Summary

CAREEROBJECTIVE Adaptable professional with 25+ years of experience and a proven knowledge of all aspects of Retail. Aiming to leverage my skills to successfully fill the Multi-unit Manager role.

Skills
  • Customer service
  • Inventory Control
  • Team building
  • Effective Leadership
  • Meetings in and out of store
  • Merchandising
  • Payroll Control
  • Recruiting
  • Risk Management
  • Report Analysis
  • Safety
  • Scheduling
  • Trainer
  • Performance improvement
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Operations management
  • Verbal and written communication
Work History
GENERAL MANAGER, 08/2017 to Current
Love's Travel Stop and Country Stores – New London, MO
  • Oversee 9k sq. ft. Retail store with 2 food concepts and a Tire / Mechanical repair center with annual sales of over $58 million.
  • Driving sales with inventory accuracy, in-stock, promotions, placement and profit margin (Top margin in District by 6%), while tracking inventory and invoice deliveries daily (reduced shrink at 344 from 3.6% to 2.1% and 669 from 2.6% to 0.8%).
  • Create a positive environment within the store to enhance employee morale and promote excellent Guest Service (reduced Turnover from 380% to 109% in 12 months at 344 and down to 120% at 669), by being a consistent People person- role model for all management and associates on a daily basis.
  • Accustomed to fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement
  • Analyze and react to P&L and similar reports. Plan and execute strategies to exceed sales and service expectations. Increased revenue streams by reducing costs, preventative maintenance, managing schedules and performing variance and risk analysis to implement corrective actions. Enhanced operational success through effective strong training, adherence to safety regulations and exceptional customer service.
  • Hold weekly meetings with Leadership Team to identify techniques to overcome sales and visual standards obstacles and rate TM performance.
STORE MANAGER, Store Manager, 11/2016 to 08/2017
Orchard Supply Hardware – South Bay, CA
  • Control expenses, payroll and shrink to improve and protect our bottom line / EBITDA, for a 49k sq. ft. Store with a sales volume of $9 million annually and a team of 40-90 employees.
  • Manage the financial performance of the business including sales, product availability, and key metrics through proper and ethical in-store operations.
  • Reduced Shrink by 6% to become the lowest in the District.
  • Lowest turnover in 2 local LA Districts by actively recruiting top quality candidates for the company.
  • Actively develop and maintain the Talent Management process using the company succession planning guidelines, involving the store and region management teams.
  • Build great morale through respect and open and honest communication.
  • Continuously seek opportunity to improve visual standards that invite sales and drive pro t Train to retain quality Team Members while developing Future Leaders.
GENERAL MANAGER, 04/2014 to 11/2016
Pilot Travel Centers – Gretna, NE
  • Travel to "broken" stores to revitalize sales, morale and daily operating standards by identifying and executing self-made plans to correct poorly operating locations. Train GMT to become successful within the region (3 Successful GM in 2 years).
  • Opened a new "Ground up" 8-acre concept Travel Center with a sales volume of $36 Million, employing 55 team members with 2 concept restaurants (First year 12% above goal). Set the store team up for success through team building activities,consistent and immediate coaching, developing leadership skills, selective hiring and continuous training.
  • (Top 3 in sales metric). Ensuring that customer expectations are exceeded by providing exceptional Guest Service (#1 store in last Region and currently Region #2).
  • Conduct regular/scheduled meetings with Leadership team and subordinates. Develop and maintain professional relationships at and above store level including vendors.
  • Tracking inventory and invoice deliveries daily (reduced shrink from 1.7% to 1.2% in 11 months).
  • Analyze and react to P&L and similar reports and respond accordingly. Plan and execute strategies to exceed sales and service expectations.
  • Create a positive environment within the store to enhance employee morale and promote excellent Guest Service (reduced Turnover from 260% to 125% in 11 months).
STORE MANAGER / SEASONAL DISTRICT MANAGER, 10/2005 to 04/2014
Toys R Us / Babies R Us – Colorado Springs, CO
  • Store Manager for a 49k sq. ft. store with a sales volume of $ 9 million annually and a team of 40-110 employees.
  • Opened and closed multiple Holiday locations during the Holiday season as District Manager. Responsible for all District Manager aspects of
    multiple seasonal Holiday locations. (Top 5 District in the company)
    Manage the Financial performance of the business including sales, profitability, and key metrics through proper and ethical in-store operations.
  • District Trainer for Team Member Scheduling and
    project completion.
  • Drive sales through proper standards in Guest Service, merchandising, promotional activity and well-trained Team Members, responsible for the quality of Team Members. Actively
    participate in the recruiting, selection, and orientation of all new Team Members. Actively recruiting top quality candidates for the
    Company. (Lowest Turnover in Division)
  • Ensure that store standards and conditions are at all times, consistent with the "Store Standards of Excellence" guidelines. (Used my store for TV
    Commercial    )
Education
High School DiplomaSIMI VALLEY HIGH SCHOOL - CA
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Resume Overview

Companies Worked For:

  • Love's Travel Stop and Country Stores
  • Orchard Supply Hardware
  • Pilot Travel Centers
  • Toys R Us / Babies R Us

School Attended

  • SIMI VALLEY HIGH SCHOOL

Job Titles Held:

  • GENERAL MANAGER
  • STORE MANAGER, Store Manager
  • STORE MANAGER / SEASONAL DISTRICT MANAGER

Degrees

  • High School Diploma

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