General Manager resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
CAREEROBJECTIVE Adaptable professional with 25+ years of experience and a proven knowledge of all aspects of Retail. Aiming to leverage my skills to successfully fill the Multi-unit Manager role.
Skills
Customer service
Inventory Control
Team building
Effective Leadership
Meetings in and out of store
Merchandising
Payroll Control
Recruiting
Risk Management
Report Analysis
Safety
Scheduling
Trainer
Performance improvement
Training and Development
Conflict Resolution
Food Preparation and Safety
Operations management
Verbal and written communication
Work History
08/2017 to CurrentGENERAL MANAGERFidelitone | Denver, CO,
Oversee 9k sq. ft. Retail store with 2 food concepts and a Tire / Mechanical repair center with annual sales of over $58 million.
Driving sales with inventory accuracy, in-stock, promotions, placement and profit margin (Top margin in District by 6%), while tracking inventory and invoice deliveries daily (reduced shrink at 344 from 3.6% to 2.1% and 669 from 2.6% to 0.8%).
Create a positive environment within the store to enhance employee morale and promote excellent Guest Service (reduced Turnover from 380% to 109% in 12 months at 344 and down to 120% at 669), by being a consistent People person- role model for all management and associates on a daily basis.
Accustomed to fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement
Analyze and react to P&L and similar reports. Plan and execute strategies to exceed sales and service expectations. Increased revenue streams by reducing costs, preventative maintenance, managing schedules and performing variance and risk analysis to implement corrective actions. Enhanced operational success through effective strong training, adherence to safety regulations and exceptional customer service.
Hold weekly meetings with Leadership Team to identify techniques to overcome sales and visual standards obstacles and rate TM performance.
11/2016 to 08/2017STORE MANAGER, Store ManagerFidelitone | Ashland, VA,
Control expenses, payroll and shrink to improve and protect our bottom line / EBITDA, for a 49k sq. ft. Store with a sales volume of $9 million annually and a team of 40-90 employees.
Manage the financial performance of the business including sales, product availability, and key metrics through proper and ethical in-store operations.
Reduced Shrink by 6% to become the lowest in the District.
Lowest turnover in 2 local LA Districts by actively recruiting top quality candidates for the company.
Actively develop and maintain the Talent Management process using the company succession planning guidelines, involving the store and region management teams.
Build great morale through respect and open and honest communication.
Continuously seek opportunity to improve visual standards that invite sales and drive pro t Train to retain quality Team Members while developing Future Leaders.
04/2014 to 11/2016GENERAL MANAGERPilot Travel Centers | City, STATE,
Travel to "broken" stores to revitalize sales, morale and daily operating standards by identifying and executing self-made plans to correct poorly operating locations. Train GMT to become successful within the region (3 Successful GM in 2 years).
Opened a new "Ground up" 8-acre concept Travel Center with a sales volume of $36 Million, employing 55 team members with 2 concept restaurants (First year 12% above goal). Set the store team up for success through team building activities,consistent and immediate coaching, developing leadership skills, selective hiring and continuous training.
(Top 3 in sales metric). Ensuring that customer expectations are exceeded by providing exceptional Guest Service (#1 store in last Region and currently Region #2).
Conduct regular/scheduled meetings with Leadership team and subordinates. Develop and maintain professional relationships at and above store level including vendors.
Tracking inventory and invoice deliveries daily (reduced shrink from 1.7% to 1.2% in 11 months).
Analyze and react to P&L and similar reports and respond accordingly. Plan and execute strategies to exceed sales and service expectations.
Create a positive environment within the store to enhance employee morale and promote excellent Guest Service (reduced Turnover from 260% to 125% in 11 months).
10/2005 to 04/2014STORE MANAGER / SEASONAL DISTRICT MANAGERToys R Us / Babies R Us | City, STATE,
Store Manager for a 49k sq. ft. store with a sales volume of $ 9 million annually and a team of 40-110 employees.
Opened and closed multiple Holiday locations during the Holiday season as District Manager. Responsible for all District Manager aspects of
multiple seasonal Holiday locations. (Top 5 District in the company)
Manage the Financial performance of the business including sales, profitability, and key metrics through proper and ethical in-store operations.
District Trainer for Team Member Scheduling and
project completion.
Drive sales through proper standards in Guest Service, merchandising, promotional activity and well-trained Team Members, responsible for the quality of Team Members. Actively
participate in the recruiting, selection, and orientation of all new Team Members. Actively recruiting top quality candidates for the
Company. (Lowest Turnover in Division)
Ensure that store standards and conditions are at all times, consistent with the "Store Standards of Excellence" guidelines. (Used my store for TV
Commercial)
Education
Expected in High School Diploma | SIMI VALLEY HIGH SCHOOL, , CAGPA:
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