general manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Performance Improvements
  • Customer Service Management
  • Performance Evaluation and Monitoring
  • Staff Scheduling
  • Recruitment and Hiring
  • Team Leadership
  • Sales Tracking
  • Goal Setting
  • Decision Making
  • Assignment Delegation
  • Management Team Building
  • Business Leadership
  • Training Management
  • Hiring and Onboarding
Education and Training
Charlottesville High School Charlottesville, VA Expected in 06/1990 High School Diploma : - GPA :
  • Honor Roll Senior Year
  • Honor Degree with Certificate in Business
Wachovia , Expected in : - GPA :
  • Sales and service training at Wachovia Bank including regular training in fields such as loans, management, targeted selection, customer interaction, employee retention, computer and systems.
  • Serv Safe Certification
  • Serv Safe Proctor
Westrock Company - General Manager
IA, State, 02/2011 - Current
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Led employee evaluations with constructive feedback to boost performance.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Tracked monthly sales to generate reports for business development planning.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Designed sales and service strategies to improve revenue and retention.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
Essex Property Trust - Assistant Manager
Sherman Oaks, CA, 06/2009 - 02/2011
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Ocean State Job Lot - Customer Relations Manager
Saint Johnsbury, VT, 02/1995 - 06/2009
  • Successfully manage the busiest branch with the highest commercial base and largest volume of transactions per month, transactions have progressively increased to over 17,000 per month over the length of time at this branch
  • Responsible for individual and team performance of the entire center consisting of 10 employees while managing customer flow and meeting the needs of incoming traffic.
  • In charge of motivating team and keeping them up to date with goals and production changes, oversee training of new employees and continue education of current staff.
  • Review branch goals and track progress on sales and service, hold coaching sessions with employees to encourage increased production.
  • The go to person for technical expertise for Book of Business tracking system.
  • Continue to increase the branch growth by 10% each year.
Apex Systems - Service Desk
Albuquerque, NM, 03/1988 - 02/1995
  • Advanced through many positions by showing the ability to take on additional responsibilities and multi-task
  • Worked Cash Office, supplied cashiers cash as needed
  • Served as back up to other departments
  • Processed refunds and exchanges to customers and maintained satisfied customers.
  • Developed strong customer service and management skills.
  • Researched marketing strategies and conduced comparative pricing studies.
Activities and Honors
  • Reading First program
  • Boy Scouts of America
  • Girl Scouts of America
  • United Way, Day of caring
  • Memory Walk

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Resume Overview

School Attended

  • Charlottesville High School
  • Wachovia

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Customer Relations Manager
  • Service Desk


  • High School Diploma

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