General Manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly driven Leader successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Microsoft Office
Retail POS systems
Retail Scheduling systems
Coaching and training
Customer service
Recruiting and hiring
Inventory
Leadership development
Loss prevention
Merchandising
Payroll
Performance reviews
Sales
Employee scheduling
Customer experiences
Communication skills
Calm under pressure
Team oversight
Data review
Customer relationship management
Succession planning
Inventory management
Team building and motivation
Experience
02/2018 to 07/2020
General ManagerFray Fitness – Memphis, TN,
Leverage store sales and performance indicators over each previous year
Review and analyze store sales reports and assign action plans
Assign tasks and goals to sales associates; track progress of sales and performance indicators
Recruit, Interview, Hire, Onboard & Train new employees for 4 locations
Create and Facilitate Leadership Development training program
Schedule all visual updates, training, allocated sales hours, and tasks while following payroll compliance
Merchandise floor and wall fixtures based on daily sales reports and execute new floor layouts
Manage inventory by processing shipment, return to vendors, transfers, and loss prevention compliance
Audit and balance cash drawers and safe: completion of bank deposits daily
Maximize sales daily by leading the sales floor in behavioral coaching and role playing
Maintained asset protection and loss prevention through service and selling.
Established clear performance goals and metrics for revenue, customer service and customer retention
Coached and developed 4 internal candidates for promotion to management
Facilitated weekly management calls to share best practices to optimize productivity
Trained, managed and motivated employees to promote professional skill development
Designed sales and service strategies to improve revenue and retention
11/2016 to 02/2018
Store ManagerMurphy Usa, Inc. – El Paso, TX,
District Champion in Bra Sales; set weekly expectations through execution of company strategies and behavioral competencies to ensure sales comps
Maximize sales daily by leading the sales floor in behavioral coaching and role playing
Maintained asset protection and loss prevention through service and selling
Review and analyze store sales reports and assign action plans
Assign tasks and goals to sales associates and track progress of sales and performance indicators
Observe associate performance and complete Monthly Performance Reviews
Hired, trained, evaluated performance and enforced disciplinary actions for 50 associates
Schedule all visual updates, training, allocated sales hours, and tasks while following payroll compliance within 1%
Ensure all company merchandising standards are met based on daily sales reports and brand guide floor layouts
Manage inventory; ensure all shipment is processed within box times, product replenishment guide is followed weekly, while all return to vendors, transfers, and loss prevention policies are within compliance
Audit and balance cash drawers and safe: completion of bank deposits daily
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
Updated store pricing, signage and merchandising to promote specials, sales and discounts
Resolved customer problems by investigating issues, answering questions and building rapport
08/2012 to 11/2016
Store ManagerMurphy Usa, Inc. – Elizabeth, CO,
Leveraged store sales comps over each previous year; influenced all performance indicators over previous year
Review and analyze store sales reports and assign action plans
Assign tasks and goals to sales associates and track progress of sales and performance indicators
Hire new associates based on store needs, maintain exceptional retention rates with lowest turnover in the district
Schedule all visual updates, training, allocated sales hours, and tasks while following payroll compliance
New Stores: training sales support team, directing the store visuals and merchandising, maintaining operational standards
Merchandise floor and wall fixtures based on daily sales reports and execute new floor layouts based on company policy
Manage inventory by processing shipment, return to vendors, transfers, and loss prevention compliance
Audit and balance cash drawers and safe: completion of bank deposits daily
Ensure exceptional customer service by following up on NPS scores
Fostered healthy team environments to promote collaboration and boost productivity
Generated repeat business by responding to customer concerns with friendly and knowledgeable service
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals
Reorganized sales floor to optimize customer flow and improve product visibility
Conducted staff evaluations and determined promotions and realignments
Oversaw POS operations and cash management to reduce errors
Education and Training
Expected in 04/2008
Bachelor of Science: Communications and Musical Theatre Southeastern University - Lakeland, FL, GPA:
Bright Futures Scholarship (2004-2008)
Minor in Religious Studies
Magna cum laude graduate
Activities and Honors
Bra Fit Expert - Completed training and certification based on breast composition, shape, and density
Transitions: Management and Leadership Skills - courses included: Adaptive Management, Hiring Strategically, Effective Communication, Managing Performance, and Coaching and Counseling Performance
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