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General Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Highly driven Leader successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Microsoft Office
  • Retail POS systems
  • Retail Scheduling systems
  • Coaching and training
  • Customer service
  • Recruiting and hiring
  • Inventory
  • Leadership development
  • Loss prevention
  • Merchandising
  • Payroll
  • Performance reviews
  • Sales
  • Employee scheduling
  • Customer experiences
  • Communication skills
  • Calm under pressure
  • Team oversight
  • Data review
  • Customer relationship management
  • Succession planning
  • Inventory management
  • Team building and motivation
Experience
02/2018 to 07/2020 General Manager Fray Fitness | Memphis, TN,
  • Leverage store sales and performance indicators over each previous year
  • Review and analyze store sales reports and assign action plans
  • Assign tasks and goals to sales associates; track progress of sales and performance indicators
  • Recruit, Interview, Hire, Onboard & Train new employees for 4 locations
  • Create and Facilitate Leadership Development training program
  • Schedule all visual updates, training, allocated sales hours, and tasks while following payroll compliance
  • Merchandise floor and wall fixtures based on daily sales reports and execute new floor layouts
  • Manage inventory by processing shipment, return to vendors, transfers, and loss prevention compliance
  • Audit and balance cash drawers and safe: completion of bank deposits daily
  • Maximize sales daily by leading the sales floor in behavioral coaching and role playing
  • Maintained asset protection and loss prevention through service and selling.
  • Established clear performance goals and metrics for revenue, customer service and customer retention
  • Coached and developed 4 internal candidates for promotion to management
  • Facilitated weekly management calls to share best practices to optimize productivity
  • Trained, managed and motivated employees to promote professional skill development
  • Designed sales and service strategies to improve revenue and retention
11/2016 to 02/2018 Store Manager Murphy Usa, Inc. | El Paso, TX,
  • District Champion in Bra Sales; set weekly expectations through execution of company strategies and behavioral competencies to ensure sales comps
  • Maximize sales daily by leading the sales floor in behavioral coaching and role playing
  • Maintained asset protection and loss prevention through service and selling
  • Review and analyze store sales reports and assign action plans
  • Assign tasks and goals to sales associates and track progress of sales and performance indicators
  • Observe associate performance and complete Monthly Performance Reviews
  • Hired, trained, evaluated performance and enforced disciplinary actions for 50 associates
  • Schedule all visual updates, training, allocated sales hours, and tasks while following payroll compliance within 1%
  • Ensure all company merchandising standards are met based on daily sales reports and brand guide floor layouts
  • Manage inventory; ensure all shipment is processed within box times, product replenishment guide is followed weekly, while all return to vendors, transfers, and loss prevention policies are within compliance
  • Audit and balance cash drawers and safe: completion of bank deposits daily
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts
  • Resolved customer problems by investigating issues, answering questions and building rapport
08/2012 to 11/2016 Store Manager Murphy Usa, Inc. | Elizabeth, CO,
  • Leveraged store sales comps over each previous year; influenced all performance indicators over previous year
  • Review and analyze store sales reports and assign action plans
  • Assign tasks and goals to sales associates and track progress of sales and performance indicators
  • Hire new associates based on store needs, maintain exceptional retention rates with lowest turnover in the district
  • Schedule all visual updates, training, allocated sales hours, and tasks while following payroll compliance
  • New Stores: training sales support team, directing the store visuals and merchandising, maintaining operational standards
  • Merchandise floor and wall fixtures based on daily sales reports and execute new floor layouts based on company policy
  • Manage inventory by processing shipment, return to vendors, transfers, and loss prevention compliance
  • Audit and balance cash drawers and safe: completion of bank deposits daily
  • Ensure exceptional customer service by following up on NPS scores
  • Fostered healthy team environments to promote collaboration and boost productivity
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals
  • Reorganized sales floor to optimize customer flow and improve product visibility
  • Conducted staff evaluations and determined promotions and realignments
  • Oversaw POS operations and cash management to reduce errors
Education and Training
Expected in 04/2008 Bachelor of Science | Communications and Musical Theatre Southeastern University, Lakeland, FL, GPA:
  • Bright Futures Scholarship (2004-2008)
  • Minor in Religious Studies
  • Magna cum laude graduate
Activities and Honors
  • Bra Fit Expert - Completed training and certification based on breast composition, shape, and density
  • Transitions: Management and Leadership Skills - courses included: Adaptive Management, Hiring Strategically, Effective Communication, Managing Performance, and Coaching and Counseling Performance
References

Available upon request.

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How this resume score could be improved?

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82Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Southeastern University
Job Titles Held:
  • General Manager
  • Store Manager
  • Store Manager
Degrees
  • Bachelor of Science

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