LiveCareer-Resume

general manager resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable General Manager enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
03/2021 to Current General Manager Aaron's | Pecos, TX,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained, coached and mentored staff to support smooth adoption of new programs
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
09/2018 to 08/2020 Front Desk Manager Balfour Senior Living | Louisville, CO,
  • Evaluated quality problems and performed action to identify and resolve issues.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product or service protecting company reputation and loyal client base.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Kept accounts in balance and ran daily reports to verify totals.
04/2015 to 08/2020 Sales Assistant Cedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications | North Bend, OR,
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Formed technical solutions, assigned costs and developed presentations to support sales staff.
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
04/2015 to 09/2018 Front Desk Supervisor Lodging Dynamics | Lakewood, CO,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Expected in 09/2017 Associate of Science | Medical Assisting San Joaquin Community College, Lancaster, GPA:
Awarded Valedictorian Award, GPA: 4.0, Dean's List

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Resume Overview

School Attended

  • San Joaquin Community College

Job Titles Held:

  • General Manager
  • Front Desk Manager
  • Sales Assistant
  • Front Desk Supervisor

Degrees

  • Associate of Science

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