general manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Retail Leader dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in an organization. Seeking an elevated role with a new fitness establishment in Los Angeles. Comfortable with change, and deals with ambiguity as first-rate communicator, organizer and planner with exceptional listening and problem-solving abilities.

Serviced-focused leader dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Ambitious and results-oriented with over 15+ years of experience, creating strategic alliances with organizational leaders to effectively align with and support brand initiatives. Progress-driven planner adept at building and retaining high-performing teams. Oversaw and optimized operations for multiple South Pacific-care stores. Gifted in marketing, team building and strategic decision-making with exceptional leadership and interpersonal relations skills. Demonstrated record of accomplishment in Retail leadership.

Drives operational improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful retail background. Leverages decisive leadership approaches to continuously boost key metrics.

  • Human resources management
  • Loss prevention
  • Operations management
  • Performance improvement
  • Marketing campaigns
  • Project Management
  • Financial budgeting and reporting
  • Marketing and advertising
Work History
General Manager, 01/2015 to Current
Fray FitnessMemphis, TN,
  • Identified and developed each division of responsibility to specific objectives and action plans which increased sales by more than 20% in 2015, +25% in 2016, and +12% in 2017
  • Expanded brand awareness through networking, and marketing for retail by building relationship with local entities, such as City of Commerce, other retailers, and charities such as Sunburst Youth Academy
  • Motivated and inspired direct reports and teams to ensure positive learning environment and morale by empowering them to take ownership of their division of responsibility, through one and one touch bases, and recognition plans
  • Ensured that loss prevention policies, systems, and procedures were implemented to deliver decrease in shrink by 2.12% from prior year
  • Top 25 stores in company, and number footwear destination within brand
  • Evaluated and enhanced service model programs to strengthen operations and achieve YOY results
Store Manager, 01/2009 to 01/2015
Cumberland FarmsWest Hartford, CT,
  • Responsible for maximizing sales and minimizing variable cost by optimizing and monitoring efficiencies of Store Operations, Merchandising, and Talent
  • Established year on year results in 3rd highest volume store in region, top 50 stores within company
  • Served on panel of Store Managers in partnership with DM's to create forecast of top trends and styles, that directly impact target market
  • Developed multiple partnerships with Home Office by providing support through managing multiple store closings and opening processes at locations within Southern California market
  • Oversaw multiple stretch assignments for DM; managed relocation project, and lead operations in closing down 5 non-profitable stores within in multiple districts within region
  • Mentor new store managers in sales forecasting, store controls, and personal accountability to lead their team by example to maximize profitability within their store
  • Maintaining high Loss Prevention Audit standards, receiving year on year "Excellent" scores within district
  • Train, recruit and hire store employees/assistant managers/store managers; administered payroll to consensus, and addressed HR concerns
Store Manager, 01/2008 to 01/2009
Cumberland FarmsWest Palm Beach, FL,
  • Managed sales, operations, personnel functions; Exceeded sales plan goals, maximizing customer service and product knowledge; Conducted interviews to determine new hires; Recruited, trained, and developed business skills, professionalism, and sales techniques of entire staff; managed total store level operations, including work schedules, budget planning, inventory control, and payroll
  • Managed process of receiving inventory, transitioning to product placement onto sales floor; merchandising and store maintenance; maximized sales and profitability of assigned areas through execution of company standards
  • Boosted sales by 7% by effectively cultivating customer rapport and delivering superior customer service
  • Kept inventories accurate with daily cycle counts and quarterly audits to identify and resolve variances
Assistant Manager, 01/2005 to 01/2008
Fogo De ChaoDunwoody, GA,
  • Provided leadership and managerial functions to assist Store Manager to: Meet or exceed sales/profit plan
  • Meet or exceed all company standards relative to customer service merchandising, personnel, operations and control
  • Promoted from Key Holder to Assistant Manager in less than year
  • Supervised and evaluated staff of 25 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
  • Reduced financial discrepancies 3% by monitoring monetary transactions, including credit card sales and deposits
Bachelors Degree: Social and Behavioral Sciences, Sociology, Expected in 2008 to California State University of Northridge - Northridge, CA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • California State University of Northridge

Job Titles Held:

  • General Manager
  • Store Manager
  • Store Manager
  • Assistant Manager


  • Bachelors Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: