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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Retail Leader dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in an organization. Seeking an elevated role with a new fitness establishment in Los Angeles. Comfortable with change, and deals with ambiguity as first-rate communicator, organizer and planner with exceptional listening and problem-solving abilities.

Serviced-focused leader dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Ambitious and results-oriented with over 15+ years of experience, creating strategic alliances with organizational leaders to effectively align with and support brand initiatives. Progress-driven planner adept at building and retaining high-performing teams. Oversaw and optimized operations for multiple South Pacific-care stores. Gifted in marketing, team building and strategic decision-making with exceptional leadership and interpersonal relations skills. Demonstrated record of accomplishment in Retail leadership.

Drives operational improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful retail background. Leverages decisive leadership approaches to continuously boost key metrics.

Skills
  • Human resources management
  • Loss prevention
  • Operations management
  • Performance improvement
  • Marketing campaigns
  • Project Management
  • Financial budgeting and reporting
  • Marketing and advertising
Work History
General Manager, 01/2015 to Current
Under Armour---Factory House – Los Angeles, CA
  • Identified and developed each division of responsibility to specific objectives and action plans which increased sales by more than 20% in 2015, +25% in 2016, and +12% in 2017
  • Expanded brand awareness through networking, and marketing for retail by building relationship with local entities, such as City of Commerce, other retailers, and charities such as Sunburst Youth Academy
  • Motivated and inspired direct reports and teams to ensure positive learning environment and morale by empowering them to take ownership of their division of responsibility, through one and one touch bases, and recognition plans
  • Ensured that loss prevention policies, systems, and procedures were implemented to deliver decrease in shrink by 2.12% from prior year
  • Top 25 stores in company, and number footwear destination within brand
  • Evaluated and enhanced service model programs to strengthen operations and achieve YOY results
Store Manager, 02/2009 to 02/2015
American Eagle Outfitters – Santa Monica, CA
  • Responsible for maximizing sales and minimizing variable cost by optimizing and monitoring efficiencies of Store Operations, Merchandising, and Talent
  • Established year on year results in 3rd highest volume store in region, top 50 stores within company
  • Served on panel of Store Managers in partnership with DM's to create forecast of top trends and styles, that directly impact target market
  • Developed multiple partnerships with Home Office by providing support through managing multiple store closings and opening processes at locations within Southern California market
  • Oversaw multiple stretch assignments for DM; managed relocation project, and lead operations in closing down 5 non-profitable stores within in multiple districts within region
  • Mentor new store managers in sales forecasting, store controls, and personal accountability to lead their team by example to maximize profitability within their store
  • Maintaining high Loss Prevention Audit standards, receiving year on year "Excellent" scores within district
  • Train, recruit and hire store employees/assistant managers/store managers; administered payroll to consensus, and addressed HR concerns
Store Manager, 01/2008 to 01/2009
Pacific Sunwear – Topanga, CA
  • Managed sales, operations, personnel functions; Exceeded sales plan goals, maximizing customer service and product knowledge; Conducted interviews to determine new hires; Recruited, trained, and developed business skills, professionalism, and sales techniques of entire staff; managed total store level operations, including work schedules, budget planning, inventory control, and payroll
  • Managed process of receiving inventory, transitioning to product placement onto sales floor; merchandising and store maintenance; maximized sales and profitability of assigned areas through execution of company standards
  • Boosted sales by 7% by effectively cultivating customer rapport and delivering superior customer service
  • Kept inventories accurate with daily cycle counts and quarterly audits to identify and resolve variances
Assistant Manager, 01/2005 to 01/2008
Aeropostale – Northridge, CA
  • Provided leadership and managerial functions to assist Store Manager to: Meet or exceed sales/profit plan
  • Meet or exceed all company standards relative to customer service merchandising, personnel, operations and control
  • Promoted from Key Holder to Assistant Manager in less than year
  • Supervised and evaluated staff of 25 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
  • Reduced financial discrepancies 3% by monitoring monetary transactions, including credit card sales and deposits
Education
Bachelors Degree: Social and Behavioral Sciences, Sociology, 2008
California State University of Northridge - Northridge, CA
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Resume Overview

Companies Worked For:

  • Under Armour---Factory House
  • American Eagle Outfitters
  • Pacific Sunwear
  • Aeropostale

School Attended

  • California State University of Northridge

Job Titles Held:

  • General Manager
  • Store Manager
  • Assistant Manager

Degrees

  • Bachelors Degree : Social and Behavioral Sciences, Sociology , 2008

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