LiveCareer-Resume

general manager resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Management training Scheduling Proficient Payroll/Paycom/ADP Proficient POS Proficient Forklift Certified Team Player Willing to learn! Fully Vacinated Authorized to work in the US for any employer Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Customer-oriented General Manager with 10+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Customer-oriented General Manager with 10+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm ready to Work!!

Skills
  • Payroll
  • Inventory Control
  • Profit & Loss
  • Assistant Manager Experience
  • Retail Sales
  • Retail Management
  • Merchandising
  • Management
  • Store Management Experience
  • Recruiting
  • Sales Management
  • Sales
  • Cash Handling
  • POS
  • Supervising Experience
  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • Negotiation
  • Organizational Skills
  • ADP
  • Human Resources
  • Microsoft Word
  • Marketing
  • Assessments
  • Supervisory skills: Motivating & assessing employees — Proficient
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Supervision and Training
  • Sales Team Development
  • Performance Improvements
  • Cross-Functional Team Management
  • Process Improvements
  • Employee Motivation
  • Policy/Program Development
  • Decision Making
  • Training Management
  • Administrative Management
  • Human Resources Oversight
  • Sales Promotion
  • Revenue Forecasting
  • Team Leadership
  • Recruitment and Hiring
  • Finance and Accounting Oversight
  • Customer Service Management
  • Financial Statement Review
  • Budget Control
  • Operations Oversight
  • Staff Development
  • Business Leadership
  • Performance Evaluation and Monitoring
  • Focus and Follow-Through
  • Goal Setting
  • Management Team Building
  • Problem Anticipation and Resolution
  • Quality Assurance
  • Supplier Monitoring
  • Department Oversight
  • Policy Development and Enforcement
  • Staff Scheduling
  • Resource Allocation
  • Performance Assessment
  • Originality and Creativity
  • Assignment Delegation
  • Hiring and Onboarding
  • Program Optimization
  • Records Organization and Management
  • Sales Tracking
Experience
02/2013 to Current General Manager Schulte Hospitality Group | Dallas, TX,
  • Oversee sales and production
  • Complete schedules, hiring, and firing
  • Maintain appearance of the store
  • Training of all employees
  • Load and unloading trucks
  • Maintain Sales & ADS
  • Increase Production & Generate Weekly Reports
  • Profit & Loss
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Trained employees on duties, policies and procedures.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Administered employee discipline through verbal and written warnings.
  • Developed service and sales strategies to improve retention and revenue.
02/2009 to 08/2010 Store Manager Cumberland Farms | Gardner, MA,
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
12/2008 to 02/2010 Assistant Manager Bolthouse Farms | Santa Monica, CA,
  • Oversee sales
  • Set up Floor
  • Recover sales
  • Make Deposits
  • Train new employees
  • Assist with schedules
10/2008 to 03/2009 Representative Health Quest | Carmel, NY,
  • Conveyed value proposition to persuade clients.
Education and Training
Expected in 06/2008 High school diploma | Whitmire Community High School, Whitmire, SC GPA:

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Resume Overview

School Attended

  • Whitmire Community High School

Job Titles Held:

  • General Manager
  • Store Manager
  • Assistant Manager
  • Representative

Degrees

  • High school diploma

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