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general manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. In-depth knowledge of identifying potential areas of compliance vulnerability and risk. Strong interpersonal skills with quick and continuous learner. Effective Team Leader and ability to do multi task. Advanced knowledge of computer literacy, software handling.

Skills
  • Performance Improvements
  • Policy/Program Development
  • Cross-Functional Team Management
  • Sales Team Development
  • Decision Making
  • Sales Promotion
  • Originality and Creativity
  • Goal Setting
  • Customer Service Management
  • Quality Assurance
  • Training Management
  • Human Resources Oversight
  • Budget Control
  • Hiring and Onboarding
  • Performance Evaluation and Monitoring
  • Assignment Delegation
  • Department Oversight
  • Records Organization and Management
  • Management Team Building
  • Financial Statement Review
  • Sales Tracking
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Recruitment and Hiring
  • Focus and Follow-Through
  • Business Leadership
  • Cost Reduction
  • Program Optimization
  • Revenue Forecasting
  • Resource Allocation
  • Performance Assessment
  • Administrative Management
  • Staff Development
  • Team Leadership
  • Process Improvements
Experience
05/2020 to Current
General Manager Jetblue Airways Nashville, TN,
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget by HR software system
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed service and sales strategies to improve retention and revenue.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.
01/2018 to 04/2020
General Manager Jetblue Airways Newark, NJ,
  • Integration of HR team with Production and Industrial Engineering teams to better support floor management in a fully compliant manner
  • Responsible in improving HRM Software system throughout Group
  • Preparation and implementation of all policies related to Labour Law/ Compliance and buyers’ Code of Conduct
  • Ensure low production cost by planning appropriate manpower & salary structure, reducing overhead and other expenditures. Make healthy working environment in factory ensuring occupational safety and right to employees.
  • Maintain machine-man ratio as given by the management and try to reduce more gradually. Ensure to maintain good relationship between management and workers.
  • Design, implement and monitor different HRM programs (Like Manpower planning, Recruitment & Selection, Re-sourcing & Development, Performance Management, Succession Planning etc.) Required to plan, design, develop and implement annual training calendar for employees of for effective manpower development with an objective to updating individual knowledge & skill to meet short and long term requirements of the factory
  • Maintain Labour Law/Compliance and buyers’ Code of Conduct (COC). Participation committee meeting and follow up. To ensure fair labour law practice by the factory and dealing with the labour and administrative matters accordingly.
  • Prepare the Corrective Action Plan (CAP) on the basis of buyers’/third party’s Audit and ensure all corrective action in time as per submitted CAP.
  • Ensure facility is in compliance with required environmental regulations & permits (e.g ETP, Air emissions, solar plants operation, Wastewater, Waste, a general facility-wide environmental permit etc.)
  • Competed with Buyers Cotton On, Indi code, OTTO, Best seller, etc with the country USA, Australia, European.
01/2016 to 11/2018
Head of Human Resources & Compliance Vodafone Pune, IN,
  • Established 100% compliance in a New Factory Amber Wash Ltd with all aspects of Accord/Alliance & also kept all related papers for buyers.
  • Added all type of compliance issues: Fire Hydrant, PA system, MEP system, ETP, CCTV, Architectural plan etc.
  • Established HR Pay roll software system with whole Amber Group with latest phenomena.
  • Maintain all type of Civil work by compliance way.
  • Example: send for Cylinder test, all type of steel test, Rod test to BUET for Accord /Alliance approval.
  • Accomplishes compliance human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies
  • Ensuring compliance with legal, contractual or statutory procedures on personnel management such as recruiting, welfare benefits and work contract termination. Defining job positions for recruitment and managing the interview process. Carrying out staff induction for new team members.
12/2014 to 12/2015
Head of Human Resources & Compliance Fortuna Group City, STATE,
  • Provided job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies. Paid employees by calculating pay; distributing checks; maintaining records. Administers student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
  • Ensuring compliance with legal, contractual or statutory procedures on personnel management such as recruiting, welfare benefits and work contract termination. Defining job positions for recruitment and managing the interview process. Carrying out staff induction for new team members.
  • Have knowledge & completed for scoring Higg index 2.0, SIPP for H&M and SSI for IKEA. Ensure facility is in compliance with required environmental regulations & permits (e.g Air emissions, solar plants operation, Wastewater, Waste, a general facility-wide environmental permit etc.
12/2009 to 12/2014
Manager, CCD Department Orascom Telecom, BANGLALINK City, STATE,
  • Managed a team of 30 members of the call centre agents. Provided & designed training for call centre agents so that they can best apply their knowledge skills on the job. Motivated & encourage agents through positive communication and feedback.
  • Communicated business strategies and results among the agents. Ensures calls are attended and their problems/queries are resolved in a fasted possible time and satisfactory manner set performance standard, measurement criteria and system to monitor daily/weekly/monthly performance of the individual and team as well. Responsible for the recruitment of agents and set targets for them. Maintained liaison with other departments for regular and smooth exchange of service related information and changes.
12/2005 to 12/2009
Senior Executive BANGLALINK, Orascom Telecom City, STATE,
  • Supervised the work of all the staff who were dealing with customers. Updated the staff with the ideas of FFE (First, Friendly, Efficient). Solved difficult problems related with the customers and staff as well.
12/2002 to 12/2003
Pupil Progress Coordinator & Staff Induction Teacher Sir John Wilson School City, STATE,
  • Evaluated pupils’ grades every half-term and besides analyzed spelling and reading ages.
  • Maintained liaison with staff and over-high achieving and weak students. Frequently interviewed the successful and weak students in order to find out the gaps. Evaluated pupils’ grades every half-term and besides analyzed spelling and reading ages.
  • Co-ordinated the work of teachers. Maintained liaison with administrative staff during new staff appointments. Demonstrated lesson planning and good classroom practice. Organized scheduled discussions of observations for teachers. Made comments at the end of probation assessment.
01/1997 to 12/2002
Pupil Progress Coordinator & Staff Induction Teacher Oxford International School City, STATE,
  • Teaching students based on national curriculum guidelines within your specialist subject areas
  • Planning, preparing and delivering lessons
  • Encouraging student participation in lessons and in other school-related activities
  • Supporting the leadership team to implement the school’s development plan.
Education and Training
Expected in 01/2004 to to
MBA: Management
Cecos London College - London,
GPA:
  • [Award] Recipient
Expected in 01/1996 to to
Master of Social Science: Sociology
University of Dhaka - Dhaka,
GPA:
  • [Award] Recipient
Expected in 01/1996 to to
Bachelor of Social Science: Sociology
University of Dhaka - Dhaka,
GPA:
  • [Award] Recipient
Certifications
  • Participated OSH course in the RMG Sector Organized by Danish working Environment Authority& the Embassy of Denmark. December 2019, January, 2020
  • Participated International Seminar on Bangladesh Development Seminar at Harvard University in Cambridge, MA, USA on Compliance on Garments Industry and Sustainability. December, 2017
  • Participated International Compliance SIPP Training at Gwangju, China by H&M, a largest buyer in the world, January, 2016
  • Participated a training session about Customer Centric Experience Training in China by Regina Chua, Discipline Dynamics, May, 2013
  • Participated a training session about Creating Solutions in China by Mohd Rizad Hassan, MSP, Malaysia, May, 2013
  • Participated a training session about Problem Solving & decision Making in Banglalink, by GP Strategies, Shanghai, May, 2013
  • Participated a training session about Planning and organising in Banglalink by Malaysian Institute of Management Malaysia, May, 2013
  • Participated a training session about Initiative and Drive in Banglalink by Md Raihan Hossain, Dhaka, May, 2013
  • Participated a training session about Finance for Non – Finance in Banglalink by Md Shamsuddin Ahmed, Dhaka, May, 2013

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Resume Overview

School Attended

  • Cecos London College
  • University of Dhaka
  • University of Dhaka

Job Titles Held:

  • General Manager
  • General Manager
  • Head of Human Resources & Compliance
  • Head of Human Resources & Compliance
  • Manager, CCD Department
  • Senior Executive
  • Pupil Progress Coordinator & Staff Induction Teacher
  • Pupil Progress Coordinator & Staff Induction Teacher

Degrees

  • MBA
  • Master of Social Science
  • Bachelor of Social Science

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