Service-oriented Business Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Supervision and Training
Team Leadership
Staff Development
Staff Scheduling
Decision Making
Management Team Building
Policy/Program Development
Performance Improvements
Administrative Management
Customer Service Management
Operations Oversight
Hiring and Onboarding
Training Management
Budget Control
Goal Setting
Recruitment and Hiring
Performance Assessment
Employee Motivation
Experience
06/2021 to Current
General ManagerTen Two Twenty Pizza – Elk River, MN,
Enhanced operational performance by developing effective business strategies, systems and procedures.
Tracked monthly sales to generate reports for business development planning.
Provided collaborative oversight in corporate communications to streamline data and information sharing.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
Built and maintained loyal, long-term customer relationships through effective account management.
Mitigated financial discrepancies, auditing quotes, production and material budgets against bank reconciliations.
Spearheaded recruitment of top talent to fill vacancies.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Identified client business and operational needs and introduced services to provide solutions.
Initiated on-time, under-budget project management to optimize performance.
Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
Empowered staff members to contribute to continuous improvement, quality and growth of company.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Capitalized on existing talent while facilitating recruitment and development of new talent.
Supported community outreach initiatives by partnering with local organizations.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Executed business strategies to boost revenue and penetrate new markets.
Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
Managed special projects through effective emergency resolution.
Identified and solved complex strategy problems to drive organizational goals.
Monitored progress by establishing plans, budgets and measuring results.
10/2017 to 01/2021
Store ManagerGuess?, Inc. – Hialeah, FL,
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Answered product questions with up-to-date knowledge of sales and promotions.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Trained and mentored associates to teach daily tasks and procedures.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Corrected operational issues with process improvements.
Managed inventory tracking and physical inventory counts to minimize loss.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Maintained stockroom condition to preserve product quality.
01/2016 to 10/2017
Property ManagerPae Government Services Inc – Forest Park, GA,
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Updated tenant and unit information to keep current in housing database.
Conducted apartment tours for potential tenants and answered questions about property.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Oversaw budgeting process for assigned properties.
Inspected properties regularly to identify deficiencies and schedule repairs.
Reviewed completed applications and assessed household information against file history and program regulations.
Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Managed day-to-day activities involving tenants, subcontractors and property management.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Monitored infrastructure and building expenses and reviewed and approved invoices.
Regularly updated asset management staff regarding leasing and property status.
Compiled and conveyed operational and financial data to regional manager.
Established and implemented leasing goals while managing effective lease expiration program.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Met with committees to discuss and resolve legal and environmental issues.
Oversaw daily operations, maintenance and administration of various properties.
Created staff schedules in response to community needs.
Collected and maintained careful records of rental payments.
Education and Training
Expected in 06/2011
High School Diploma: The Queens School - Jamaica W.I, GPA:
Expected in
BBA: Business Administration And Management Albertus Magnus College - New Haven, CT GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
