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Service-oriented Business Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
- Supervision and Training
- Team Leadership
- Staff Development
- Staff Scheduling
- Decision Making
- Management Team Building
- Policy/Program Development
- Performance Improvements
- Administrative Management
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- Customer Service Management
- Operations Oversight
- Hiring and Onboarding
- Training Management
- Budget Control
- Goal Setting
- Recruitment and Hiring
- Performance Assessment
- Employee Motivation
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06/2021 to Current General Manager Ten Two Twenty Pizza – Elk River, MN,
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Provided collaborative oversight in corporate communications to streamline data and information sharing.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Mitigated financial discrepancies, auditing quotes, production and material budgets against bank reconciliations.
- Spearheaded recruitment of top talent to fill vacancies.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Identified client business and operational needs and introduced services to provide solutions.
- Initiated on-time, under-budget project management to optimize performance.
- Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Capitalized on existing talent while facilitating recruitment and development of new talent.
- Supported community outreach initiatives by partnering with local organizations.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Executed business strategies to boost revenue and penetrate new markets.
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
- Managed special projects through effective emergency resolution.
- Identified and solved complex strategy problems to drive organizational goals.
- Monitored progress by establishing plans, budgets and measuring results.
10/2017 to 01/2021 Store Manager Guess?, Inc. – Hialeah, FL,
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Corrected operational issues with process improvements.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Maintained stockroom condition to preserve product quality.
01/2016 to 10/2017 Property Manager Pae Government Services Inc – Forest Park, GA,
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Updated tenant and unit information to keep current in housing database.
- Conducted apartment tours for potential tenants and answered questions about property.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Oversaw budgeting process for assigned properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
- Monitored infrastructure and building expenses and reviewed and approved invoices.
- Regularly updated asset management staff regarding leasing and property status.
- Compiled and conveyed operational and financial data to regional manager.
- Established and implemented leasing goals while managing effective lease expiration program.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Met with committees to discuss and resolve legal and environmental issues.
- Oversaw daily operations, maintenance and administration of various properties.
- Created staff schedules in response to community needs.
- Collected and maintained careful records of rental payments.
Expected in 06/2011 High School Diploma:
The Queens School - Jamaica W.I,
GPA:
Expected in BBA: Business Administration And Management
Albertus Magnus College - New Haven, CT
GPA:
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