general manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Service-oriented Business Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

  • Supervision and Training
  • Team Leadership
  • Staff Development
  • Staff Scheduling
  • Decision Making
  • Management Team Building
  • Policy/Program Development
  • Performance Improvements
  • Administrative Management
  • Customer Service Management
  • Operations Oversight
  • Hiring and Onboarding
  • Training Management
  • Budget Control
  • Goal Setting
  • Recruitment and Hiring
  • Performance Assessment
  • Employee Motivation
General Manager, 06/2021 to Current
Ten Two Twenty PizzaElk River, MN,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Provided collaborative oversight in corporate communications to streamline data and information sharing.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Mitigated financial discrepancies, auditing quotes, production and material budgets against bank reconciliations.
  • Spearheaded recruitment of top talent to fill vacancies.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Initiated on-time, under-budget project management to optimize performance.
  • Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Supported community outreach initiatives by partnering with local organizations.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Executed business strategies to boost revenue and penetrate new markets.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Managed special projects through effective emergency resolution.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Monitored progress by establishing plans, budgets and measuring results.
Store Manager, 10/2017 to 01/2021
Guess?, Inc.Hialeah, FL,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Corrected operational issues with process improvements.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Maintained stockroom condition to preserve product quality.
Property Manager, 01/2016 to 10/2017
Pae Government Services IncForest Park, GA,
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Updated tenant and unit information to keep current in housing database.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Oversaw budgeting process for assigned properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Monitored infrastructure and building expenses and reviewed and approved invoices.
  • Regularly updated asset management staff regarding leasing and property status.
  • Compiled and conveyed operational and financial data to regional manager.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Created staff schedules in response to community needs.
  • Collected and maintained careful records of rental payments.
Education and Training
High School Diploma: , Expected in 06/2011 to The Queens School - Jamaica W.I,
BBA: Business Administration And Management, Expected in to Albertus Magnus College - New Haven, CT

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Resume Overview

School Attended

  • The Queens School
  • Albertus Magnus College

Job Titles Held:

  • General Manager
  • Store Manager
  • Property Manager


  • High School Diploma
  • BBA

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