Service-oriented Branch Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Staff Development
Team Leadership
Program Optimization
Administrative Management
Employee Motivation
Experience
Office Manager, 01/2021 to Current Trimas Corporation – Industry, PA,
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Quoted and prepared proposals for business services.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Networked within business community, attending events to position company and drive new business.
Recruited, trained and developed administrative team to support corporate growth and objectives.
General Manager, 04/2015 to 08/2020 Ping Identity – Kansas City, MO,
Designed sales and service strategies to improve revenue and retention.
Produced and implemented marketing plans aligned with consumer trends to foster company growth.
Decreased risk by analyzing loan submissions and implementing established guidelines and procedures.
Drafted monthly operation summaries, identified cost savings and communicated results to regional managers.
Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
Improved customer satisfaction ratings by employing conflict resolution techniques.
Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Increased sales through productive management, product development and proven marketing methods.
Office Manager, 02/2011 to 03/2015 Apex Systems – Brisbane, CA,
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Quoted and prepared proposals for business services.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Networked within business community, attending events to position company and drive new business.
Recruited, trained and developed administrative team to support corporate growth and objectives.
Branch Manager, 05/2005 to 01/2011 Accessible Space, Inc. – Roseville, MN,
Increased efficiency and drove branch revenue by optimizing daily operations.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Networked within communities to identify and capitalize on business opportunities.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Directed team members in authorizing loans and opening checking and savings accounts.
Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
Delivered associate performance evaluations to determine merit increases and bonus amounts.
Improved staff productivity through training, new product development and implementation of sales tools.
Collaborated with team to forecast based on sales and product profitability.
Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
Site Liaison , 09/2000 to 07/2003 Company Name – City, State,
Cultivated dynamic relationships with students, parents and guardians by serving as school resource.
Led 5 team members to perform tasks in accordance with project initiatives.
Collaborated with various departments to support and establish programs, lessons and student activities.
Facilitated staff meetings to convey policy changes and hear employee input.
Enforced school rules for attendance, discipline and honesty.
Partnered with teaching staff to develop and improve curriculum offerings for students.
Cultivated positive relationships with parents and staff to facilitate school operations and student success.
Coordinated with school personnel, parents and students to determine disciplinary actions for behavioral issues.
Managed daily attendance and reported absences and tardies to district for parental notification.
Created displays of students' work in classroom areas and other school spaces.
Supported teachers by preparing wall charts and hand-outs.
Backed up lessons with personal support, small group instruction and hands-on activities.
Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 06/1998 Mar Vista Senior High School - Imperial Beach, CA GPA:
: Accounting And Business Management, Expected in Southwestern College - Chula Vista, CA GPA:
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