- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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Service-oriented Branch Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
- Staff Development
- Team Leadership
- Program Optimization
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- Administrative Management
- Employee Motivation
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Office Manager, 01/2021 to Current
Trimas Corporation – Industry, PA,
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Quoted and prepared proposals for business services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Networked within business community, attending events to position company and drive new business.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
General Manager, 04/2015 to 08/2020
Ping Identity – Kansas City, MO,
- Designed sales and service strategies to improve revenue and retention.
- Produced and implemented marketing plans aligned with consumer trends to foster company growth.
- Decreased risk by analyzing loan submissions and implementing established guidelines and procedures.
- Drafted monthly operation summaries, identified cost savings and communicated results to regional managers.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
- Improved customer satisfaction ratings by employing conflict resolution techniques.
- Reviewed applications against established parameters to determine approval, rejection or modification requirements.
- Increased sales through productive management, product development and proven marketing methods.
Office Manager, 02/2011 to 03/2015
Apex Systems – Brisbane, CA,
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Quoted and prepared proposals for business services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Networked within business community, attending events to position company and drive new business.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
Branch Manager, 05/2005 to 01/2011
Accessible Space, Inc. – Roseville, MN,
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Networked within communities to identify and capitalize on business opportunities.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Improved staff productivity through training, new product development and implementation of sales tools.
- Collaborated with team to forecast based on sales and product profitability.
- Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
Site Liaison , 09/2000 to 07/2003
Company Name – City, State,
- Cultivated dynamic relationships with students, parents and guardians by serving as school resource.
- Led 5 team members to perform tasks in accordance with project initiatives.
- Collaborated with various departments to support and establish programs, lessons and student activities.
- Facilitated staff meetings to convey policy changes and hear employee input.
- Enforced school rules for attendance, discipline and honesty.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Coordinated with school personnel, parents and students to determine disciplinary actions for behavioral issues.
- Managed daily attendance and reported absences and tardies to district for parental notification.
- Created displays of students' work in classroom areas and other school spaces.
- Supported teachers by preparing wall charts and hand-outs.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
High School Diploma: , Expected in 06/1998
Mar Vista Senior High School - Imperial Beach, CA
GPA:
: Accounting And Business Management, Expected in
Southwestern College - Chula Vista, CA
GPA:
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