LiveCareer-Resume

general manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Service-oriented Branch Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Skills
  • Staff Development
  • Team Leadership
  • Program Optimization
  • Administrative Management
  • Employee Motivation
Experience
Office Manager, 01/2021 - Current
Trimas Corporation Industry, PA,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Quoted and prepared proposals for business services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Networked within business community, attending events to position company and drive new business.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
General Manager, 04/2015 - 08/2020
Ping Identity Kansas City, MO,
  • Designed sales and service strategies to improve revenue and retention.
  • Produced and implemented marketing plans aligned with consumer trends to foster company growth.
  • Decreased risk by analyzing loan submissions and implementing established guidelines and procedures.
  • Drafted monthly operation summaries, identified cost savings and communicated results to regional managers.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
  • Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
  • Improved customer satisfaction ratings by employing conflict resolution techniques.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Increased sales through productive management, product development and proven marketing methods.
Office Manager, 02/2011 - 03/2015
Apex Systems Brisbane, CA,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Quoted and prepared proposals for business services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Networked within business community, attending events to position company and drive new business.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
Branch Manager, 05/2005 - 01/2011
Accessible Space, Inc. Roseville, MN,
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Networked within communities to identify and capitalize on business opportunities.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Directed team members in authorizing loans and opening checking and savings accounts.
  • Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
  • Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
  • Delivered associate performance evaluations to determine merit increases and bonus amounts.
  • Improved staff productivity through training, new product development and implementation of sales tools.
  • Collaborated with team to forecast based on sales and product profitability.
  • Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
Site Liaison , 09/2000 - 07/2003
Company Name City, State,
  • Cultivated dynamic relationships with students, parents and guardians by serving as school resource.
  • Led 5 team members to perform tasks in accordance with project initiatives.
  • Collaborated with various departments to support and establish programs, lessons and student activities.
  • Facilitated staff meetings to convey policy changes and hear employee input.
  • Enforced school rules for attendance, discipline and honesty.
  • Partnered with teaching staff to develop and improve curriculum offerings for students.
  • Cultivated positive relationships with parents and staff to facilitate school operations and student success.
  • Coordinated with school personnel, parents and students to determine disciplinary actions for behavioral issues.
  • Managed daily attendance and reported absences and tardies to district for parental notification.
  • Created displays of students' work in classroom areas and other school spaces.
  • Supported teachers by preparing wall charts and hand-outs.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 06/1998
-
Mar Vista Senior High School - Imperial Beach, CA
GPA:
Status -
: Accounting And Business Management, Expected in
-
Southwestern College - Chula Vista, CA
GPA:
Status -

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Resume Overview

School Attended

  • Mar Vista Senior High School
  • Southwestern College

Job Titles Held:

  • Office Manager
  • General Manager
  • Office Manager
  • Branch Manager
  • Site Liaison

Degrees

  • High School Diploma
  • Some College (No Degree)

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