general manager resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Recruitment and Hiring
  • Employee Motivation
  • Training Management
  • Cost Reduction
  • Policy Development and Enforcement
  • Verbal and Written Communication
  • Human Resources Oversight
  • Budget Control
  • Supplier Monitoring
  • Staff Scheduling
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Financial Statement Review
  • Focus and Follow-Through
San Francisco State University San Francisco, CA Expected in 2013 Bachelor of Arts : Business Administration - GPA :

Developed and permitted a 130 acre aggregate pit.

Work History
Q Hotels Management - General Manager
Laplace, LA, 01/2010 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
Eaton Corporation - Senior Project Manager
Glenolden, PA, 01/2010 - Current
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
  • Finalized project financial records while collaborating with financial controllers and [Type] executives.
  • Maintained schedules to meet key milestones at every project phase.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Abm - Operations Supervisor
Olive Branch, MS, 01/2010 - Current
  • Monitored supply chain and managed logistics functions for company.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
  • Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Gilbane Building Company - Senior Estimator
Santa Clara, CA, 01/2010 - Current
  • Developed estimates and takeoffs while drafting detailed proposals.
  • Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
  • Prepared material orders to complete projects on time and within budget.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs.
  • Constructed budgets and estimates ranging from $[Amount] to $[Amount] for [Type] and [Type] projects.
  • Analyzed designs and performed accurate cost analysis.

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Resume Overview

School Attended

    Job Titles Held:

    • General Manager
    • Senior Project Manager
    • Operations Supervisor
    • Senior Estimator


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