LiveCareer-Resume

general manager resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Results-focused General Manager offering 26 years of progressive leadership experience. Develops, leads and maintains large teams in high velocity environments to transform staff into outstanding leaders. Demonstrates creativity and savviness critical to financial and operational success.

Skills
  • Supervision and training
  • Sales team development
  • Performance improvements
  • Employee development
  • Team training and development
  • Customer experiences
Education and Training
James Rumsey Technical Institute Martinsburg, WV Expected in 05/1994 Nursing And Medical Assistant Certification : Nursing - GPA :
Shepherd University Shepherdstown, WV Expected in : Nursing - GPA :
Hagerstown Community College Hagerstown, MD Expected in : Early Childhood Education - GPA :
Experience
Planet Fitness Inc. - General Manager
Bellevue, TN, 08/2015 - Current
  • Weekly payroll and Schedules on PayCom
  • Led employee evaluations with constructive feedback to boost performance.
  • Taught alertness and security tactics to reduce theft and losses.
  • Daily paperwork in the POS PDI program
  • Food service, Rocs Deli’s and Subway
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Supervised employees through planning, assignments and direction.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
Bob's Discount Furniture - Retail Store Manager
Glendale, NY, 09/2013 - 08/2015
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Built and maintained strong working relationships with team members.
  • Supervised cash drawer balances and deposits of store receipts.
  • Executed merchandising strategies to support store sales growth.
Bob's Discount Furniture - Retail Store Manager
Greenwood, IN, 04/2009 - 09/2013
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Executed merchandising strategies to support store sales growth.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Performing visual updates and monthly POGs
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Daily store paperwork
  • Weekly payroll and scheduling
  • Prepared and submitted nightly bank deposits.
Road Runner Sports - Retail Co-Manager
Chicago, IL, 09/2006 - 04/2009
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Placed reorders and followed up on pending orders to meet customer demand.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.

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Resume Overview

School Attended

  • James Rumsey Technical Institute
  • Shepherd University
  • Hagerstown Community College

Job Titles Held:

  • General Manager
  • Retail Store Manager
  • Retail Store Manager
  • Retail Co-Manager

Degrees

  • Nursing And Medical Assistant Certification
  • Some College (No Degree)
  • Some College (No Degree)

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