LiveCareer-Resume

general manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented with 8 years of experience. Expert in fat food industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in managing money, cultivating a safe work environment, developing crew and committed to punctuality.

Skills
  • Staff Training
  • Cross-Functional Team Management
  • Food Preparation and Safety
  • Total Quality Management
  • Staff Development
  • Labor Cost Controls
  • Employee Scheduling
  • Profit and Loss
  • Training and Development
  • Coaching and Mentoring
  • Customer Experience
  • Administrative Skills
  • Time Management
Education
El Paso Community College , Expected in : American Sign Language (ASL) - GPA :

Attended first two semesters of ASL before COVID and know the basics of ASL.

Americas High School , Expected in 05/2016 High School Diploma : - GPA :
  • 4.1 GPA
  • Extracurricular Activities: Orchestra
  • AVID Member
Work History
Pyramid Hotel Group - General Manager
Pleasanton, CA, 01/2023 - Current
  • Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Kneaders Bakery & Cafe - Assistant General Manager
Hunter, UT, 07/2021 - 01/2023
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Motivated, trained and disciplined employees to maximize performance.
  • Oversaw computer database and physical filing systems.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled cash accurately and prepared deposits.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Boise Cascade - Shift Assistant
White City, OR, 04/2019 - 06/2021
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Coordinated schedules and reviewed work performance for staff.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Provided personalized, friendly and knowledgeable [Type] services to drive customer satisfaction, increase new account production and attain each monthly target.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Cultivated professional working relationships with peers and supervisors.
Sonic Drive In - Crew Leader
City, STATE, 09/2014 - 05/2019
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members and customers to keep everyone informed.
  • Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Collaborated with team members to achieve target results.
  • Improved operations through consistent hard work and dedication.
Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • El Paso Community College
  • Americas High School

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Shift Assistant
  • Crew Leader

Degrees

  • High School Diploma

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