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general manager resume example with 13+ years of experience

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Jessica Claire
, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Experience
11/2015 to Current General Manager Rapha | Miami, FL,
  • Provide training/required certifications for new employees.
  • Responsible for hiring/training of all employees.
  • Maintain a cost effective food/beverage inventory/sales margin.
  • Maintain a safe/enjoyable atmosphere for customers and employees alike.
  • Scheduling all employees.
  • Responsible for all payroll duties.
  • Responsible for weekly ordering of goods.
  • Maintain all monthly/yearly safety checks with local health departments.
  • Promote and sell Travis Hasse brand liquor and merchandise.
  • The Travis Hasse brand is the trademark brand and is nationally recognized.
  • Book all marketing/music events through television commercials/live radio advertisements.
10/2013 to 11/2015 Event Staff/Security Manager Lineage Logistics | Hanahan, SC,
  • Provide leadership and supervision for the facilities security team.
  • Responsible for the hiring and training of all security staff.
  • Provide proper training to avoid any liability issues.
  • Enforce all dress codes established.
  • Enforce all state and local statues regarding alcohol consumption on company premises.
  • Integrate necessary security measures to ensure optimal safety during larger venues and pay-per- view events.
  • Operated detecting devices to screen individuals and prevent passage of prohibited items onto company premises.
  • Warn offenders about rule infractions and violations.
  • Verbally and/or physically remove violators from company premises.
08/2010 to 05/2014 Owner/Operator Pfeiffer Security | City, STATE,
  • Provide both armed/unarmed security services for private gatherings/parties/business events.
  • Armed/ unarmed would be at the request of the client.
  • Maintain a professional/comfortable atmosphere for all clientele/guests.
  • Properly check the venue to ensure points of safety.
  • As well as determining the size of security staff needed to accommodate the client's specific needs.
  • Acting as a liaison between the clients and their guests.
  • As well as law enforcement if needed.
  • Continuously monitor all activities/actions of all guests/visitors.
  • Staying alert for suspicious activities and possible threats.
  • Using reasonable force/logic to maintain safety/professional presence.
09/2007 to 08/2010 Director of Operations/Security Steel Inc | City, STATE,
  • Provided proper training and supervision for the multi facility's security team's.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Enforced all state and local statues as it pertained to patron compliance and drinking ordinances.
  • Responsible for hiring and training of all security staff.
  • Provided personal security for live music venues.
  • Many of which were nationally/Internationally recognized artists.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Worked with local law enforcement to ensure optimal safety/security procedures.
Education
Expected in 2011 to to Bachelor of Science | Human Development University of Wisconsin, Stevens Point, WI GPA:
Expected in 1999 to to Associate of Science | Hospitality Management Mid-State Technical College, Wisconsin Rapids, WI GPA:
Summary

Highly experienced manager with 18+ years working within the hospitality/customer service industry. Focused on promoting customer satisfaction through exceptional service while maintaining outstanding accommodations. Technologically proficient, highly accurate and efficient. Exceptional people skills with an outgoing personality. Seeking employment within a company where these skills would be desired.

Certifications
  • TRAINING (10+ years)
  • CUSTOMER SERVICE (10+ years)
  • FAST LEARNER (10+ years)
  • RECEPTIONIST (7 years)
  • Operations (10+ years)
  • Scheduling (10+ years)
  • Inventory Management (10+ years)
  • Inventory (10+ years)
  • Payroll (10+ years)
  • Team Building (10+ years)
  • Microsoft Word (10+ years)
  • Word (10+ years)
  • Retail sales (4 years)
  • Budgeting
  • Profit & Loss
  • Recruiting
  • Risk Analysis
  • Surveillance
  • Personal Training
  • Physiology Knowledge
  • Strategic Planning
  • Conflict Management
  • Financial Report Writing
  • Management
  • Personal Training
  • Physiology Knowledge
  • Strategic Planning
Willing to relocate: Anywhere
Highlights
  • TRAINING (10+ years)
  • CUSTOMER SERVICE (10+ years)
  • FAST LEARNER (10+ years)
  • RECEPTIONIST (7 years)
  • Operations (10+ years)
  • Scheduling (10+ years)
  • Inventory Management (10+ years)
  • Inventory (10+ years)
  • Payroll (10+ years)
  • Team Building (10+ years)
  • Microsoft Word (10+ years)
  • Word (10+ years)
  • Retail sales (4 years)
  • Budgeting
  • Profit & Loss
  • Recruiting
  • Risk Analysis
  • Surveillance
  • Personal Training
  • Physiology Knowledge
  • Strategic Planning
  • Conflict Management
  • Financial Report Writing
  • Management
  • Personal Training
  • Physiology Knowledge
  • Strategic Planning
  • Advertisements, Law enforcement, Recruiting
  • Book, Team Building, Report Writing
  • Budgeting, Leadership, Retail sales
  • Conflict Management, Logic, Risk Analysis
  • Clientele, Marketing, Safety
  • Clients, Office, Sales
  • Client, Word, Scheduling
  • CUSTOMER SERVICE, Microsoft Word, Strategic Planning
  • Doors, Payroll, Supervision
  • Financial, Profit, Television
  • Hiring, FAST LEARNER, View
  • Inventory Management, Radio
  • Inventory, RECEPTIONIST
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • University of Wisconsin
  • Mid-State Technical College

Job Titles Held:

  • General Manager
  • Event Staff/Security Manager
  • Owner/Operator
  • Director of Operations/Security

Degrees

  • Bachelor of Science
  • Associate of Science

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