general manager resume example with 11 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Charismatic young professional seeking a challenging new work opportunity in a fun, results oriented, professional atmosphere. Team oriented and passion- inspired, I am looking for a career where I can be an integral part of the mesh that holds and drives the company to ever higher, more successful outcomes. I enjoy analyzing business-based metrics and formulating solutions that cross the barrier from numbers to actions, from paper to person. Developing and implementing training and/or procedures to address opportunities in operations is a passion and exciting aspect of business to me. I take pride in progress, movement, and completion of a role or task that I take ownership of. I believe that the most upset guest is my greatest source of learning, and that all issues can be solved by training.
Skills
Versed in RUN Payroll system and Paychex system both on computer and mobile.
Moderate knowledge within Microsoft Office.
6+ years of experience with multiple POS systems including Aloha and CaesarVision
Document management
Cash handling expertise
A quick study in any subject.
Adaptability
Hospitality expertise
Committed team player
Adept at problem solving under pressure
Conversant in Spanish language.
Courteous, professional demeanor
ADP, Quick
Advertising, Reading
Basic, Receiving
Cash handling, Retail
Closing, Sales
Competitive, SOP
Corporate communications, Spanish
Customer service, Spanish language
Delivery, Strategic
Document management
Hiring
Inventory
Invoicing
Kronos
Loss prevention
Marketing
Market
Merchandising
Microsoft Office
Office
Payroll
POS
Problem solving
Profit and loss
Experience
General Manager, 01/2020 - Current Rapha – Austin, TX,
Opened and closed restaurant 5-6 days a week while leading a team of 20+ staff members.
Generated advertising for the company while staying within budget parameters.
Created structure and organization for the restaurant in training and SOP.
Lead shifts and interacted with guests to ensure excellent service and execution.
Produced weekly schedules in accordance with business needs in respect to labor budgets.
Interviewing and hiring for all positions. Placed advertisements to recruit great candidates.
Completed liquor inventory and placed liquor orders. Re-evaluated all liquor stock and menus leading to an 8% drop in liquor margins. Created a liquor program based off team member cocktails for the menu.
Helped open new streams of revenue such as starting a weekly brunch.
Completed store opening and closing procedures, including setting up floor plans, creating daily prep lists, and checking products for accurate labeling and preparation.
Lead a team of 30+ team members to improve metrics-based performance through feedback, acquisition of knowledge, commitment, and implementation of training updates.
Responded to and resolved guest questions, feedback, and concerns.
Met standards of service, sanitation, and quality resulting in the location receiving multiple prestigious awards.
Conducted hiring and training for Front of House department across multiple roles.
Established and maintained a positive, competitive, fun work environment.
Ensured compliance with relevant regulatory employment rules and standards.
Maintained complete knowledge of restaurant menu, including relevant promotional items.
Experienced with NBO Back Office for both cash counts as well as invoicing.
Delegated tasks to oversee, control, and "own" with expectations of completion, without direct supervision.
Performed daily production assessments and formed production tasks.
At request of Regional Managers, aided in and positively impacted other locations.
Created developmental training based on current company focuses. These training items were sent out region and district wide across multiple states.
Worked in an active test location, adapting to, and helping develop best practices for potential new policies and operations.
General Manager, 12/2009 - 05/2016 Rapha – Boulder, CO,
Strengthened company's business by leading implementation of menu and price changes following change in market prices.
Certified Food Handler.
Received full marks on written corporate test when becoming a franchisee.
Worked with suppliers to outline improvement strategies like better placement of delivered goods.
Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings through study and analyzation of company profit and loss statements.
Implemented innovative programs to increase employee loyalty and reduce turnover such as performance-based bonuses and fun work oriented games and activities.
Worked closely with Franchise owner / President to optimize store performance.
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