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general manager resume example with 19 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Experienced Retail Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.
Skills
  • Retail inventory management Recruiting and interviewing
  • Accurate cash handling Fashion and design background
  • Store opening and closing Reliable
  • procedures Recruiting and interviewing
  • Store operations MS Office proficient
  • Outstanding communication
  • skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
Experience
General Manager, 01/2016 - Current
Rapha Chicago, IL,
Built effective relationships with each store to develop superior customer satisfaction.
 
Effectively communicated and coordinated execution of the planogram with store management.
 
Reconciled orders with financial plans and forecasts.
 
Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
 
Established and maintained proper high traffic displays, resulting in increased sales.
 
Designed displays to make the store experience interactive and engaging.
 
Provided feedback on competitor activities and best practices.
 
General Manager, 11/2012 - 02/2016
Rapha Los Angeles, CA,
  • Reorganized the sales floor to meet company demands.
  • Very highly skilled in merchandising.
  • Stocked and restocked inventory when shipments were received.
  • Worked very closely with Merchandise Execution team to be sure we are always stocked and ready for customers.
  • Trained staff to deliver outstanding customer service.
  • Met sales plan last year at over 105% to plan.
  • Met controllable Profit Plan last year.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Motivated a highly engaged team of Managers and associates to meet our goals.
HR Manager, 05/2012 - 11/2012
Rsm Wilmington, NC,
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Managed HR for store of over 250 employees.
  • Responsible for Hiring,Training,Coaching,Discipline,Benefits of all associates.
  • Scheduled entire store within company guidelines and budget.
  • Responsible for overseeing entire Salon and Sephora business within our stores.
HR Manager, 05/2010 - 05/2012
Rsm Chicago, IL,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained all new associates on store procedures and policies.
  • Responsible for Salon and Sephora business within the store.
  • Responsible for Customer Experience Survey results in our store.
  • Responsible for scheduling entire store of over 300 employees.
  • Maintained the highest schedule effectiveness scores in the District.
Assistant Department Manager, 08/2008 - 05/2010
Kaiser Permanente Watsonville, CA,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Trained staff to deliver outstanding customer service.
General Manager, 04/2002 - 08/2008
Rapha New York, NY,
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Bought all inventory for store at national markets.
  • Delivered sales and profit gains during time there.
Education and Training
Bachelor of Arts: Political Science- History, Expected in 1980
-
Hendrix College - Conway, AR
GPA:
Status - Political Science- History Student government representative. Coursework in Fashion Design. Coursework in Management. Fashion and Textiles course. Seminar on Retail Advertising. Retail advertising and consultant
Accomplishments
  • Promoted to Store Manager after 1 month in a Temporary Store Manager Assignment.
  • Developed and implemented new loss prevention methods which resulted in a 4% reduction in shrinkage rates in my Store Awarded the Highest Appraisal rating JC Penney gives the last 3 years.
  • Led the District in Credit Acquisitions the last two years Led the District in Customer Experience scores as measured by our Customer Experience Survey the last two years.
  • Had the Highest Look and Feel of Store component on the survey last year and it continues this year.
  • 20 points ahead of anyone in my District and top 10 in our company.
  • Met Sales and Profit plans in all areas.
Skills
Advertising, Benefits, budget, cash receipts, cash handling, closing, Coaching, communication skills, Conflict resolution, consultant, customer satisfaction, excellent customer service, customer service, Fashion, government, Hiring, HR, inventory management, inventory, merchandising, MS Office, payroll, policies, Profit, reconciling, Recruiting, Retail, sales, sales plan, scheduling

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Resume Overview

School Attended

  • Hendrix College

Job Titles Held:

  • General Manager
  • General Manager
  • HR Manager
  • HR Manager
  • Assistant Department Manager
  • General Manager

Degrees

  • Bachelor of Arts

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