general manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
02/2008 to Current General Manager Related Companies | Raleigh, NC,
  • Responsible for the overall operations including financial, human resources, food & beverage and facilities.
  • In charge of 65-150 employees (pending season), $3.5M food and beverage revenue, tennis facilities & stables operations for 80 horses including polo tournaments & annual horse show.
  • Implemented innovative programs such as ____________, ______________ & ____________ to increase employee loyalty and reduced turnover.
  • Created new revenue streams through ___________________.
  • Worked directly with [departments, clients, management] to achieve [result].
  • Strengthened company's business by leading implementation of (something about the renovation).
  • Exceeded company objectives with (something about making circus club a distinguished club award recipient and the member survey).

05/2004 to 01/2008 General Manager, CEO Related Companies | Springfield, MA,
  • Managed a staff of 150 employees.
  • Developed and managed a budget in excess of $8 million/year.
  • Spearheaded a $14.5M Master Plan in which I was very involved with the vision, implementation of project, planning, marketing and ultimately securing a positive vote.
  • Member of most committees.
  • Work directly with the President and board of directors Very hands on and visible management style with a very active membership Involved with neighborhood issues and City of Palo Alto permit processes.
  • Partnered successfully with the President & board of directors to ensure overall success of the club (say something about the finances here too - like how well the club did when you were there).

03/2003 to 05/2004 General Manager Ballantyne Golf Resort | Charleston, SC,
  • The World Trade Club was San Francisco's premier International Business Association, promoting overseas commerce by welcoming business leaders and diplomats to its home on the San Francisco waterfront.
  • Trained, coached and mentored staff to ensure smooth operations.
  • Created new revenue streams through (adding new groups - like the Danish chamber of commerce?).

10/1999 to 03/2003 Assistant General Manager Kimpton Hotels | CA, State,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Worked closely with controller on operating budgets, budget reports and other financial performance reports.
  • Responsible for operations of food & beverage, golf & tennis facilities.
  • Attended committee meetings.

1996 to 1999 Director of Facilities/Special Projects Manager MONTEREY PLAZA HOTEL | City, STATE,
  • Managed a staff of engineers that maintained [Number] square feet of facility grounds, including 400 + guest rooms & 2 restaurants.

  • Worked closely with General manager and owner of hotel to ensure the $___M renovation was completed on time and within budget.

Current to Current Banquet Manager MONTEREY PLAZA HOTEL | , ,
  • Responsible for 16,000 square feet of meeting space and 40,000 square feet of outdoor function space.
  • Carefully developed a lucrative annual banquet marketing plan and strict budget to maximize profits.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Led and directed team members on effective methods, operations and procedures.

1991 to 1995 Asst. Restaurant Mgr./Tournant Mgr./Asst. Banquet Manager MARK HOPKINS INTER-CONTINENTAL HOTEL | City, STATE,
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

  • Claire (write a blurb of what this stands for)
  • CCE (write a blurb of what this stands for)
  • Service-oriented

  • Hospitality background
  • Budgeting and cost control
  • Experience going through 3 large renovations (detail costs of each renovation or an average cost)
Expected in 1995 to to MBA | Hospitality Administration Golden Gate University, San Francisco, CA GPA:
Hospitality Management

Expected in 1993 to to Bachelor of Arts | Golden Gate University, San Francisco, CA GPA:
Hotel & Restaurant Mgmt

Expected in 1988 to to Associate of Arts | Lansdowne College, London, GPA:
Hotel Administration

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Resume Overview

School Attended

  • Golden Gate University
  • Golden Gate University
  • Lansdowne College

Job Titles Held:

  • General Manager
  • General Manager, CEO
  • General Manager
  • Assistant General Manager
  • Director of Facilities/Special Projects Manager
  • Banquet Manager
  • Asst. Restaurant Mgr./Tournant Mgr./Asst. Banquet Manager


  • MBA
  • Bachelor of Arts
  • Associate of Arts

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