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general manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Business-conscious General Manager bringing over 6 plus years experience in cannabis industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. I have opened 3 dispensaries in the val

Skills
  • Policy/program development
  • Cross-functional team management
  • Sales team development
  • Performance improvements
  • Supervision and training
  • Customer retention
  • Data review
  • Communication skills
  • Employee scheduling
  • Safety protocol
  • Succession planning
  • Sales planning and implementation
  • Leadership and team building
  • Staff development
  • Budgeting and cost control strategies
  • Networking abilities
  • Advertising and marketing
  • Staff training and development
  • Project scope
  • Variance and risk analysis
  • Training and coaching
  • Customer relationship management
  • Sales expertise
  • Customer experiences
  • Skilled negotiator
  • Team training and development
  • Product costing
  • Staff supervision
  • Sound judgment
  • Staff training
  • Cost analysis and savings
  • Vendor relationships
  • Troubleshooting expertise
  • Proficient in leaflogix, aloha, excel, micros, mjfreeway...
  • Schedule management
  • Team building and motivation
  • Financial document control
  • Top talent recruiting, hiring and retention
  • Profit and loss accountability
  • Client relations
  • Economic analysis
  • Employee development
  • Purchasing and planning
  • Project management
  • Calm under pressure
Experience
01/2017 to 12/2019
General Manager Related Companies Atlanta, GA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked monthly sales to generate reports for business development planning.
01/2016 to 12/2019
General Manager Related Companies Astoria, NY,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked monthly sales to generate reports for business development planning.
  • Oversaw corporate communications to streamline data and information sharing initiatives.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
01/2015 to 01/2017
General Manager Related Companies Oakland, CA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked monthly sales to generate reports for business development planning.
  • Oversaw corporate communications to streamline data and information sharing initiatives.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
02/2005 to 12/2015
Bar Manager Four Seasons Hotels Inc Seattle, WA,
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Reorganized bar stations to streamline service flow.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Strengthened financial controls to prevent theft and lost funds.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Created signature beverages to increase revenue and patron loyalty.
  • Planned and updated menus to accommodate customer preferences.
Education and Training
Expected in to to
: Business Management
Lorain County Community College - Elyria, OH
GPA:
Expected in 07/1999 to to
High School Diploma:
Elyria High School - Elyria, OH
GPA:

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Resume Overview

School Attended

  • Lorain County Community College
  • Elyria High School

Job Titles Held:

  • General Manager
  • General Manager
  • General Manager
  • Bar Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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