general manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

SENIOR HUMAN RESOURCES EXECUTIVE Transforming Cultures, Building Corporate Infrastructure and Engaging Employees Proactive.

Senior Human Resources Business Partner, who has shaped high-performing cultures with creative communications and robust development programs that bring double digit revenue growth. I am a client-driven and results-oriented with over 18 years of industry experience and an impressive record of achievements within the corporate that employs current human capital practices that attract and retain high-potential talent.
  • Training and development
  • Fluent in English and Albanian
  • Professionals in Human Resources Association
  • Excellent interpersonal and coaching skills
  • Recruiting and selection techniques
  • Talent assessments


  • New hire orientation
  • Compensation administration
  • Compensation/payroll
  • Interviewing expertise
  • Staffing and recruiting professional
  • Payroll expertise
  • Employee handbook development
  • Compensation/benefits administration
Human Resources
  • Reduced employee turnover by 10%.Successfully decreased staff turnover by 13% in 2009.
  • Staff Development:
    • Launched well-received program of professional development courses for all staff.
    • Mentored and coached employees resulting in a 12% increase in productivity.
    Developed departmental handbooks that presented criteria on how to navigate various departments.
  • Experience
    GENERAL MANAGER, 03/2010 to Current
    Related CompaniesSaint Louis, MO,
    • Identified staff vacancies and recruited, interviewed and selected applicants.
    • Execute all duties related to providing excellent customer service to banquet guests.
    • Plan and execute more than 150 banquets, meetings and catering events annually.
    • Manage menu selection, room layouts as well as event set-up and cleanup.
    • Conducted pre-event meetings with staff to optimize execution.
    • Create weekly staff schedules.
    • Liaise with clients to showcase facilities, host food tasting and highlight the attributes of location.
    • Prepare and distribute payroll for 50 employees.
    • Interview, hire and train event staff.
    • Forged relationships with existing and prospective clients to boost revenue.
    • Boosted net income by 24.95%. 
    • Improve employee workflow productivity by using effective organization design, change management and recruitment strategies.
    • Implement corporate values that transformed a passive workforce into a performance-based workforce that produced more revenues for the firm and more income for themselves.  
    • Oversaw every aspect of day-to-day operations including sales, marketing, event coordination, staffing, quality and financial control, client satisfaction, facilities management, and tactical planning for the banquet center with annual sales of approximately $
    • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
    • Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.
    • Built social networks to find qualified candidates.
    • Contacted all job applicants to inform them of their application status. Developed creative recruiting strategies that met anticipated staffing needs.

    GENERAL MANAGER, 02/1998 to 01/2010
    Related CompaniesSan Antonio, TX,
    • Shepherd the overall management of a bustling restaurant with $1,000,000.00 in annual revenue and managed a top-notch team of 35 employees.
    • Oversaw front and back of house operations by enhancing food and service quality while continually delivering a consistent product to drive sales.
    • Cultivated and fostered relationships with clients to increase customer loyalty.
    • Instrumental in wine selection and menu preparation.
    • Interviewed, hired and trained staff.
    • Reduced staff by 13% in 2009 to maintain profitability and continue to generate double digit sales growth.
    • Recognized as a highly successful restaurant manager in a Detroit Free Press feature article.
    • Collaborate with owners to develop business-boosting advertising campaigns.
    • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
    • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
    • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
    • Built sales forecasts and schedules to reflected desired productivity targets.
    • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
    • Optimized profits by controlling food, beverage and labor costs on a daily basis.
    : MASTER OF BUSINESS ADMINISTRATION, Expected in 2014 to Keller Graduate School of Management - Chicago, Illinois
    ​Key Coursework: Accounting and Finance: Managerial Use and Analysis; Leadership and Organizational Behavior; Health Policy and Economics; Managed Care; Accounting and Finance: Managerial Use and Analysis; Applied Managerial Statistics; Leadership and Organizational Behavior; Managerial Applications of Information Technology; Marketing Management; Managerial Finance; Managerial Accounting; Legal, Political and Ethical Dimensions of Business;   Business Economics; Business Planning Seminar
    : , Expected in to - ,
    : HEALTH SERVICES MANAGEMENT, Expected in 2014 to Keller Graduate School of Management - Chicago, Illinois
    Bachelor of Science: Physics, Expected in 1993 to Tirane University - Tirana,
    Professional Affiliations
    Senior Human Business Partner, who develops executable strategy that motivates teams individually and financially to exceed the corporate objectives through various economic cycles. Recognized as a performer able to manage multiple responsibilities simultaneously, proactively resolve issues, and consistently meet and exceed established goals and objectives. Articulate communicator and presenter with exceptional interpersonal, organizational, and time management skills and a proven ability to plan and synchronize the essential details of multiple events in an efficient and resourceful manner. A team-player and leader demonstrating a high-level of accuracy and thoroughness; recognized for capacity to work autonomously as well as collaboratively.
    Accounting, Advertising, Budget, Business Development, Business Planning, Cash flow, Change management, closing, Client, Excellent Customer Service, Economics, Event Coordination, Event Planning, Forecasting, Human Resources, Leadership, Marketing Management, Organizational, Payroll, Quality Assurance, Recruitment, Staffing, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Training Development, Vendor Relations, Website, Workflow,Contract Negotiations, Interpersonal Skills, Inventory Control, Labor Cost Controls,Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, P&L Management, PC Competent, Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation,

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    Resume Overview

    School Attended

    • Keller Graduate School of Management
    • Keller Graduate School of Management
    • Tirane University

    Job Titles Held:



    • Bachelor of Science

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