LiveCareer-Resume

general manager resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable Manager with over 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills
  • Sales Team Development
  • Cross-Functional Team Management
  • Policy/Program Development
  • Performance Improvements
  • Supervision and Training
  • Team Leadership
  • Cost Reduction
  • Goal Setting
  • Focus and Follow-Through
  • Supplier Monitoring
  • Management Team Building
  • Employee Motivation
  • Budget Control
  • Sales Tracking
  • Problem Anticipation and Resolution
Education and Training
Trinity College Dublin, Ireland, Expected in 04/2006 Master of Science : Sociology - GPA :
Columbia University in The City of New York New York, NY Expected in 05/2003 Bachelor of Arts : Political Science - GPA :
Columbia University in The City of New York New York, NY Expected in 05/2003 Bachelor of Arts : Communications - GPA :
Columbia University in The City of New York New York, NY Expected in 05/2003 Bachelor of Science : Sociology - GPA :
Experience
Transdevna - General Manager
Cincinnati, OH, 10/2018 - 02/2023
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
Transdevna - General Manager
Concord, CA, 02/2013 - 10/2018
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed service and sales strategies to improve retention and revenue.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Approved Cash Advance - Store Manager
Saraland, AL, 01/2012 - 01/2013
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized new stock for floor placement.
  • Increased store sales by cross-selling complementary items.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
L'oreal - Retail Store Manager
Charlotte, NC, 11/2010 - 01/2012
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Organized new stock for floor placement.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Prepared and submitted nightly bank deposits.
  • Created engaging merchandise presentations to motivate impulse purchases.
Harris Teeter, Llc - Bar Lead
Hampstead, NC, 07/2006 - 08/2009
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Stocked service stations with ice, napkins and straws.
  • Filled and served various beverages for customers.
  • Greeted frequent visitors by name and explained new promotions.
Business Accomplishments
  • Business Development: - Successfully grew Blood & Sand business by $800,000 by honing in on deficiencies in the current structure of the business model. Project Management: - Initiated several key projects including but not excluding Large Wine Dinners with Brand Partnerships, Brand Sponsored Spirited Events tailored to special events in the city, created one of the largest spirited collections in St. Louis with a focus on partnering with Brands, achieved the Award of Excellence from Wine Spectator in 2020 and then the Best of Award of Excellence from Wine Spectator in 2021.

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Resume Overview

School Attended

  • Trinity College
  • Columbia University in The City of New York
  • Columbia University in The City of New York
  • Columbia University in The City of New York

Job Titles Held:

  • General Manager
  • General Manager
  • Store Manager
  • Retail Store Manager
  • Bar Lead

Degrees

  • Master of Science
  • Bachelor of Arts
  • Bachelor of Arts
  • Bachelor of Science

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