LiveCareer-Resume

general manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Service-oriented [Job Title] focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Skills
  • Sales team development
  • Cross-functional team management
  • Supervision and training
  • Performance improvements
  • Microsoft windows and Excel
  • Power point development
  • Marketing video editing
Education and Training
Tennessee Technology Center At Memphis Memphis, TN, Expected in 12/2005 Certificate in Building Construction Technologies And Forklift License : Framing - GPA :
Hamilton High School Memphis, TN Expected in 05/2002 High School Diploma : - GPA :
LeMoyne-Owen College Memphis, TN Expected in : Liberal Arts and General Studies - GPA :
Southwest Community College Memphis, TN, Expected in : Liberal Arts And General Studies - GPA :
Experience
Wendy's Company - General Manager
Aurora, CO, 04/2021 - 08/2022

Responsibility for in sele and outsource marketing maintaining a parentage of fitness membership daily and monthly EFT goals. Calls, appointments, and generated leads were also mandatory to ensure success.

  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Administered employee discipline through verbal and written warnings.
  • Taught alertness and security tactics to reduce theft and losses.
  • Guided management and supervisory staff to promote smooth operations.
  • Led employee evaluations with constructive feedback to boost performance.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enjoy - Delivery Expert
Nashville, TN, 01/2020 - 08/2021
  • Delivered orders to customers quickly.
  • Interacted with customers on phone and in-person.
  • Collected payments in cash, check and credit card.
  • Inspected orders before and after delivery to guarantee customer satisfaction.
  • Verified each delivery order with information on ticket.
  • Upheld company's standards in regard to uniform, grooming and appearance.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Planned delivery routes based on road and traffic conditions.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Obtained signatures from delivery recipients.
  • Recorded daily vehicle mileage and fuel usage.
  • Demonstrated proficiency to operate global positioning system software
  • Monitored delivery trips through log system using [Software].
  • Delivered items to customers and presented invoices for payments.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Maintained accurate inventory of products and materials using [Software].
Wet Willie's - Server/Bartender/Lead Barback
City, STATE, 04/2011 - 10/2017
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Took food and drinks to bar and table customers.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Checked identification for each person purchasing alcohol.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Disinfected bathrooms and resupplied with proper paper products.
  • Used POS system to ring up customers and open and close tabs.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

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Resume Overview

School Attended

  • Tennessee Technology Center At Memphis
  • Hamilton High School
  • LeMoyne-Owen College
  • Southwest Community College

Job Titles Held:

  • General Manager
  • Delivery Expert
  • Server/Bartender/Lead Barback

Degrees

  • Certificate in Building Construction Technologies And Forklift License
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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