general manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Knowledgeable General Manager with over 11 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Diligent College Student focused on Psychology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

  • Policy/Program Development
  • Performance Improvements
  • Sales Team Development
  • Cross-Functional Team Management
  • Supervision and Training
  • Customer Service Management
  • Records Organization and Management
  • Hiring and Onboarding
  • Sales Tracking
  • Assignment Delegation
  • Budget Control
  • Quality Assurance
  • Recruitment and Hiring
  • Staff Scheduling
  • Supplier Monitoring
  • Decision Making
  • Staff Development
General Manager, 06/2016 - Current
Westrock Company Livonia, MI,
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments and direction.
Manager, 07/2004 - 03/2007
Massage Envy Brooksville, FL,
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Entered time and attendance logs in preparation for payroll.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Created training modules and documentation to train staff.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Maintained adequate staffing to meet objectives within budget.
Charge Licensed Practical Nurse, 09/1999 - 03/2004
Caring Heart Rehabilitation And Nursing Center Inc Philadelphia, PA,
  • Analyzed charts and utilized data to recommend proper treatment courses to physicians.
  • Collected blood, urine or sputum samples from patients to perform routine lab tests.
  • Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
  • Used sterile techniques to prepare patients for procedures.
  • Documented and collected vital signs to track patient conditions.
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Recorded patient medical history, vital statistics and test results in medical records.
  • Evaluated patient care needs to prioritize treatment and maintain patient flow.
  • Advocated for patients by respecting and supporting values, basic rights and beliefs.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Conducted daily rounds to assess patient condition and distribute medications.
  • Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
Education and Training
High School Diploma: , Expected in 06/1986
DuPont Senior High - Hermitage, TN,
Status -
: Psychology, Expected in
Southern New Hampshire University - Hooksett, NH
Status -
Vocational Nursin: , Expected in
Metropolitan Nashville Hospital School of Nursing - Nashville, TN,
Status -

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Resume Overview

School Attended

  • DuPont Senior High
  • Southern New Hampshire University
  • Metropolitan Nashville Hospital School of Nursing

Job Titles Held:

  • General Manager
  • Manager
  • Charge Licensed Practical Nurse


  • High School Diploma
  • Some College (No Degree)
  • Vocational Nursin

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