general manager resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Serviced-focused Healthcare professional dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Performance improvement
  • Client Account Management
  • Training and Development
  • Budget development
  • Exceptional interpersonal communication
  • Effective leader
  • Sales expertise
  • Business Development
  • Business Development and Planning
  • Direct sales
  • Marketing strategy
  • Recruitment
  • Team Leadership
  • Conflict Resolution
  • Efficient multi-tasker
  • Relationship building
  • Consistently meet goals
  • Verbal and written communication
  • Operations management
  • Time management
  • Sales presentations
  • Territory Management
National American University , Expected in 07/2020 Bachelor’s : Healthcare Management - GPA :
  • Graduated magna cum laude
  • Graduated with 3.82 GPA
State Fair Community College , Expected in Practical Nursing Certificate •Passed NCLEX : - GPA :
, Expected in IV Certified Licensed Vocational Nurse – Texas – : - GPA :
, Expected in •American Red Cross CPR/AED Certified for Adults and Pediatrics : - GPA :

Excellence awards for Sales, Clinical, and Leadership.

Work History
Related Companies - General Manager
Washington, DC, 10/2018 - 03/2020
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Identified and capitalized on community business opportunities with effective networking.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Designed modern employee recognition program which boosted productivity and improved morale.
Molson Coors Brewing Company - District Sales Manager
Albany, NY, 05/2017 - 10/2018
  • Oversee and supervise Account Executives and Clinical Liaisons in assigned markets of Alabama, Louisiana, Mississippi, and Texas
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
  • Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Designed and executed training program, increasing employee productivity and product knowledge.
  • Coached and mentored employees to strengthen sales knowledge and abilities.
  • Other management duties including but not limited to the following: training, and mentoring new hires; monitoring and approving mileage, expenses and PTO; and annual reviews and performance coaching.
  • Also provide various presentations and CEU programs throughout the region as needed.
Accentcare - Account Executive
Frisco, TX, 09/2015 - 04/2017
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization.
  • Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to annual revenue of $3.8M with a 297% YOY core revenue growth by selling infusion services and developing new accounts.
  • Identified customer needs and achieved service levels that met and exceeded expectations.
  • Met and exceeded service level goals by identifying and achieving standards and expectations.
Kindred Healthcare - Clinical Liaison
Fort Lauderdale, FL, 01/2015 - 09/2015
  • Educated health care professionals on ways to humanize patients' experiences.
  • Evaluated patient satisfaction and made suggestions for changes or improvements.
  • Collected data about patient care problems and prepared reports.
  • Responded to and investigated complaints and concerns of patients.
  • Utilized data regarding industry trends to shape solutions and approaches.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with infusion patients to understand needs and provide education on self administration of intravenous medications.

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Resume Overview

School Attended

  • National American University
  • State Fair Community College

Job Titles Held:

  • General Manager
  • District Sales Manager
  • Account Executive
  • Clinical Liaison


  • Bachelor’s
  • Practical Nursing Certificate •Passed NCLEX
  • IV Certified Licensed Vocational Nurse – Texas –
  • •American Red Cross CPR/AED Certified for Adults and Pediatrics

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