LiveCareer-Resume

general manager resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

A curious business-minded individual with a demonstrated history of working in telecommunications, retail, and the hospitality industry. As an empowered and enthusiastic team player, I inspire others through coaching, effective communication, and collaboration to expand on self-development while building a successful team.

Business-conscious individual offering over seven years working as General Manager for Restua company. Focused and enthusiastic professional offering highly effective skills in [Type], [Type], strategizing and employee coaching and mentoring.

Skills
  • Ability to work well under pressure
  • Divergent Thinking
  • Easily adaptable to change
  • Influential & Motivational
  • Multitasking
  • Self-Driven
  • Strong decision making
  • Team Leadership and Development
  • Accounts payable
  • Accounts payables
  • Benefits
  • Billing
  • Coaching
  • Cost analysis
  • Customer relationship management
  • CRM
  • Customer satisfaction
  • Excellent customer service
  • Customer service
  • Decision making
  • Train employees
  • Functional
  • Hiring
  • Inventory
  • Team Leadership
  • Meetings
  • Multitasking
  • Order management process
  • Organizational
  • Payroll
  • Project Management
  • Sales
  • Scheduling
  • Spreadsheets
  • Structured
  • Phone
  • Workflow
  • Client education needs
  • Trained in Salesforce
  • Staff coaching and mentoring
  • Reporting and documentation
  • Telephone and email etiquette
  • Project support
  • Billing analysis
  • Issue resolution
  • Revenue growth
Experience
07/2009 to 08/2016 General Manager Restaurant Technologies, Inc | Westbury, NY,
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Increased revenue by 400% by implementing a well-focused team trained to drive product benefits while maintaining excellent customer service.
  • Improved customer service by creating a management team to train employees and oversee customer engagement.
    Adhered to local/state/ federal regulations to ensure business compliance.
  • Managed a team of 40 people and directed sales that generated a $2.5 million annual revenue.
    Directs all food and beverage orders to meet supply and demand while being cost-efficient.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Worked with promotional teams to develop new marketing strategies for Party Packages resulting in 15 % increase in market share.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Managed scheduling for 30 employees to ensure optimal productivity.
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
  • Set sales budget for all prime costs, loss of goods and controllable to improve cash flow.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
08/2006 to 06/2019 Implementation Specialist II/ Business Account Support I Sprint | City, STATE,
  • Oversaw customer lifecycle from acquisition through billing activation and cancellation.
    Supported the project manager on complex, high profile, high revenue-generating business accounts to ensure efficiency and overall customer satisfaction.
    Analyzed business data and collaborated with cross-functional teams to effectively resolve escalated customer/sales issues.
    Managed approximately 5,000 business units providing a wow experience to every customer.
    Utilized customer relationship management tool (CRM) such as Salesforce to build relationships and maximize sales.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
08/2008 to Current Implementation Specialist II/ Business Account Support II Sprint Corporation | City, STATE,
  • Analyze business data and collaborate with cross-functional teams to effectively resolve escalated customer/sales issues.
  • Coordinates order fulfillment process in Salesforce (SFDC), and fulfillment Desktop (FDT) to meet deadlines and work across multiple departments to ensure completion to meet contract and obligation and while exceeding customer's expectation.
  • Facilitate structured meetings to resolve organizational challenges by offering key insight and best practices.
  • Create and maintain a positive, energetic work environment so team members are motivated to perform at their highest level and exceed organizational goals.
  • Assist with training internal departments and customers on the necessary products and tools such as order management process in salesforce to increase knowledge and self-sufficiency.
  • Building trusted relationships with peers while offering coaching and mentorship for development.
  • Conducted analysis to address [issue] which led to [positive outcome].
Education and Training
Expected in to to Master of Business Administration (MBA) | Strayer University, , GPA:
Expected in to to PMP and Certified Associate in Project Management Training Certificate of Completion 35.00-course hours | Gwinnett Technical College, CEUs Strayer University, , GPA:
GPA: 3.50
Expected in to to Bachelor of Business Administration | Hospitality & Tourism Management , , GPA:
Summa Cum Laude
Activities and Honors

Mentor Collective - 2019 Mentor/Coach Mentored college students by offering a support system that encourages, coaches, and empowers to help overcome the challenges associated with being a student. Next Level Leadership (NLP) 2019 -2020 A 10-month program in which protégés participate in executive presentations is paired with a mentor to establish relationship-building and take assessments designed to guide their career, develop positive relationships, and strengthen their leadership traits at all levels.

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Resume Overview

School Attended

  • Strayer University
  • Gwinnett Technical College, CEUs Strayer University

Job Titles Held:

  • General Manager
  • Implementation Specialist II/ Business Account Support I
  • Implementation Specialist II/ Business Account Support II

Degrees

  • Master of Business Administration (MBA)
  • PMP and Certified Associate in Project Management Training Certificate of Completion 35.00-course hours
  • Bachelor of Business Administration

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