LiveCareer-Resume

general manager resume example with 17+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Coaching and mentoring
  • Client account management
  • Effective leader
  • Staff training/development
  • Project Management
  • Deadline-oriented
  • Consistently meet goals
  • Human resources management
  • Employee scheduling
  • Efficient multi-tasker
  • Operations management
  • Budgeting
  • Sales expertise
  • Verbal and written communication
Work History
02/2015 to 04/2019 General Manager Restaurant Technologies, Inc | Tualatin, OR,

Reduced corporate risk by managing shrink processes and controlling inventory levels.

  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Maintained organized, safe and clean gym facility to keep productivity high and maximize customer satisfaction.
05/1999 to 07/2011 Photography Lab Manager Metropolitan State University Of Denver | Denver, CO,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Saved by implementing cost-saving initiatives that addressed long-standing problems.
  • Worked with customers to understand needs and provide excellent customer service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored social media and online sources for industry trends.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for Teamwork meetings.
05/1998 to 05/1999 Photography Lab Technician Walmart | City, STATE,
  • Handled negative and photo processing, typically exceeding over 1500 prints per week.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Provided high level of assistance to customers regarding special photo projects.
  • Updated tags, displays and signage for special promotions.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Implemented time-saving methods, which enabled photo lab to run more efficiently.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Worked with customers to understand needs and provide excellent project service.
  • Developed team communications and information for team member meetings.
  • Resolved problems, improved operations and provided exceptional client support.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving Product or Service issues.
Education
Expected in 06/1989 High School Diploma | Graphic Arts East Brunswick Vo Tech, East Brunswick, NJ, GPA:

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Resume Overview

School Attended

  • East Brunswick Vo Tech

Job Titles Held:

  • General Manager
  • Photography Lab Manager
  • Photography Lab Technician

Degrees

  • High School Diploma

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